Facility Management - Manager
About the job
Job Description
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About Us:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
About the role:
The Facilities Manager will (lead a team to) manage the day-to-day Facility Operations and activities for the
assigned facility, and be the on-site key point of contact for key location stakeholders. The role will assume
overall responsibility for site budgets, accounting and finance, maintenance and operations, contract
services, purchasing of material, equipment & supplies, occupancy services and helpdesk.
Expectations/ Requirements:
Ideal Experience
Min. Bachelor’s degree in Hotel Management with 10 to 12 years of experience in facilities, property
management
Has background and experience working in service industry / environment
Knowledge of local occupational health and safety requirements
Knowledge of critical facilities
Knowledge of vendor management for specialized services
Excellent understanding of technical aspects of property as well as the utilities
Proven capacity to understand and interpret commercial contracts
Strong budget management and financial analysis skills
Other Personal Characteristics
Strong communicator – Good presentation skills and possesses strong verbal & written communication
skills (English, Hindi & local language), also an active listener
Passion for quality – has an eye for detail to make sure the best delivery of services
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible – able to adapt to rapidly changing situations
Strongly goal-oriented – able to focus on meeting all performance targets
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Major Responsibilities
People Management (where applicable)
– Develop and sustain a high-quality well motivated team
– Manage and coach team
– Ensure high staff morale, trust and work ethics
– Build and maintain an environment that supports teamwork, co-operation and performance
excellence within team
– Mentor and enable Training & Development of team members
Stakeholder Management
– Proactively engage stakeholders to ensure that on site expectations are met
– Build and develop effective stakeholder relationships across multiple levels of the organisation
– On-site key point of contact for Facilities / Admin in the Paytm / One97 premises
Contracts Management
– Plan and manage all contracts to ensure that they are professionally delivered at the right costs
– Ensure expiry of contracts are well-monitored and re validations are initiated if needed
– Ensure contracts are continually assessed to deliver best value.
– Calculate and compare costs for goods and services to maximize cost-effectiveness
– Coordinate and monitor activities of contract suppliers
– Manage contractor and vendor relationships
Procurement & Vendor Management
– Ensure vendors are well-managed, delivering services on time and within budget
– Review the maintenance/service practices of Fm vendors, M&E contractors to deliver quality
work practices in line with the manufacturer recommendations, established processes, tools and
documentation
– Plan and manage budgets for soft services
– Ensure that vendor procurement processes comply with agreed procurement guidelines as well
as One97 / Paytm best practices
Finance Management
– Verify payment and invoicing match contract pricing
– Monitor expenses and payments
– Generate and present regular reports and reviews of facility-related budgets, finances, contracts,
expenditures and purchases for the location
– Develop and implement cost reduction initiatives
– Ensure financial processes are followed at all times
Health & Safety Management
– Ensure the provision of a safe working environment
– Advise on and monitor energy efficiency
– Oversee environmental health and safety
– Ensure compliance with statutory regulations on fire, health and safety standards
2
Operations Management
– Recommend continuous quality improvement practices and implement Industry Best Practice
operations
– Implement building procedures and performance measures and ensure they are maintained at
all times
– Ensure all Critical Environment Managements requirements are met
– Review existing operations regularly to reduce costs and improve operational standards
– Plan and take responsibility for office upkeep, smooth operations of all installations & works
pertaining to the facility
– Develop and implement a facility management program
– Supervise the office upkeep activities & overall maintenance of facilities and equipment.
– Conduct and document regular facilities inspections
– Allocate and manage facility space for maximum efficiency
– Coordinate intra-office moves
– Oversee facility refurbishment and renovations
– Plan and manage facility central services such as reception, security, cleaning, catering, waste
disposal and parking
– Implement best practice processes to increase efficiency, reduce the cost
– Check completed work by contractors and vendors
– Plan and monitor appropriate facility management staffing levels
– Ensure efficient utilization of facility maintenance staff
– Develop and implement innovation programs and processes that reduce utility costs, increase
productivity and savings and share learnings with within department
– Continuous optimization of processes, tools and documentation
– Achieve Key Performance Indicators and Service Level Agreement targets
Risk Management
– Ensure a property risk management program including audits is implemented and maintained
– Ensure escalation procedures and incident reporting procedures are implemented and in place
– Assist in the development of guidelines and strategies to ensure compliance with One97
business code of conduct
– Ensure proper
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