Fraud & Abuse Analyst

10 Hours ago • 2-4 Years

Job Summary

Job Description

The Security Analyst will monitor fraud-related alerts, assess the root cause and risk, report key performance metrics, and make data-driven recommendations. They will identify emerging fraud and abuse trends, investigate new abuse vectors, and recommend effective solutions. The analyst will take ownership of content review workflows, collaborate with machine learning and data science teams to improve models or predictions, and participate in threat modeling sessions. They will manage incident response on an on-call basis. This role requires someone with experience in SaaS or a related industry.
Must have:
  • 2-4 years of Trust & Safety/fraud experience
  • Familiarity with platform abuse-related issues

Job Details

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We’re looking for a Security Analyst who will help defend SurveyMonkey’s products against misuse. You will become a subject matter expert in our product abuse trends and use this knowledge to advocate for solutions and predict outcomes with new feature development. 

The Security Analyst will play an important role in identifying and categorizing new trends and communicating findings to cross-functional stakeholders across the organization.

What you’ll be working on

  • Monitor fraud-related alerts, assess root cause and risk, report key performance metrics, and make data-driven recommendations
  • Stay ahead of the curve by identifying emerging fraud and abuse trends, investigating new abuse vectors, and recommending effective solutions
  • Take ownership of content review workflows and optimization, including overseeing updates to internal tools
  • Collaborate with machine learning and data science teams to identify opportunities to improve models or predictions
  • Partner on policy updates, evolve policy execution and participate in wider policy implementation and maintenance across privacy and security teams
  • Participate in threat modeling sessions to identify potential abuse-related concerns before product launches
  • Manage incident response as needed on a rotational, on-call basis

We’d love to hear from people with

  • 2-4 years of Trust & Safety or fraud-related experience working in SaaS or a related industry 
  • Familiarity with platform abuse-related issues and mitigations
  • Strong orientation toward problem-solving and decision-making in an open and collaborative environment that will benefit the organization as a whole
  • Ability to evaluate abusive content and take action without close supervision
  • Ability to respond to occasional event escalations during non-business hours

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI - Hybrid

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Similar Jobs

Epic Games - Director, Competitive Design

Epic Games

(On-Site)
1 Month ago
Ethos Life - Staff Content Designer

Ethos Life

(Remote)
1 Day ago
DraftKings - Data Science Engineer

DraftKings

London, England, United Kingdom (On-Site)
1 Month ago
Salesforce - Data Strategy Architect

Salesforce

(Remote)
3 Weeks ago
Ubisoft - Regional Project Intelligence Director (Nordics & Romania)

Ubisoft

Malmö, Skåne County, Sweden (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PivotRoots - Global Project Manager - Midweight

PivotRoots

Madrid, Community Of Madrid, Spain (Hybrid)
23 Hours ago
Cognite - Technical Program Manager

Cognite

Oslo, Oslo, Norway (Hybrid)
1 Week ago
Applike Group - Director of Technology (f/m/d)

Applike Group

Hamburg, Hamburg, Germany (Hybrid)
6 Months ago
Gaming Innovation Group  - Big Data Graduate

Gaming Innovation Group

St. Julian's, Malta (On-Site)
4 Weeks ago
Arkose Labs - Security Analyst Internship

Arkose Labs

San José Province, Costa Rica (On-Site)
1 Day ago
PwC - Senior Manager_Data Engineering_D&A_Advisory _Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
7 Months ago
PlayStation Global - Senior Manager, Conversion Optimisation

PlayStation Global

London, England, United Kingdom (Hybrid)
1 Month ago
InfoStretch Corporation - Data Engineer

InfoStretch Corporation

Sunderland, England, United Kingdom (On-Site)
2 Months ago
P99 soft - Data Scientist

P99 soft

Hyderabad, Telangana, India (On-Site)
1 Day ago
YouGov - Machine Learning Engineer

YouGov

Nuremberg, Bavaria, Germany (On-Site)
10 Hours ago

Get notifed when new similar jobs are uploaded

Jobs in Ottawa, Ontario, Canada

Luxoft - Senior DevOps Engineer

Luxoft

Toronto, Ontario, Canada (On-Site)
4 Months ago
WildBrain - Groom Supervisor

WildBrain

Vancouver, British Columbia, Canada (Hybrid)
1 Day ago
Mistplay - Senior DevOps Engineer II

Mistplay

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Epic Games - Fortnite Gameplay Systems Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
2 Months ago
People Can Fly - Live Operations Technician

People Can Fly

Montreal, Quebec, Canada (Remote)
1 Month ago
Thales - Junior Equipment Health Monitoring (EHM) Specialist

Thales

Ottawa, Ontario, Canada (Hybrid)
20 Hours ago
Ubisoft - Backend Golang Developer

Ubisoft

Montreal, Quebec, Canada (On-Site)
1 Month ago
spauldingridge - Finance Transformation Lead

spauldingridge

Toronto, Ontario, Canada (On-Site)
20 Hours ago
Signal Space Lab - Concepteur de niveaux senior - UNITY

Signal Space Lab

Quebec, Canada (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Bengaluru, Karnataka, India (Hybrid)

Heredia, Heredia Province, Costa Rica (Hybrid)

Ottawa, Ontario, Canada (Hybrid)

Ottawa, Ontario, Canada (Hybrid)

Heredia, Heredia Province, Costa Rica (Hybrid)

Ottawa, Ontario, Canada (Hybrid)

Ottawa, Ontario, Canada (Hybrid)

Amsterdam, North Holland, Netherlands (Hybrid)

Heredia, Heredia Province, Costa Rica (Hybrid)

Ottawa, Ontario, Canada (Hybrid)

View All Jobs

Get notified when new jobs are added by Survay Monkey

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug