Evaluation Engineer

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets. Our challenge We are seeking a Evaluation Engineer specializing in specializing in AI/Agentic evaluation methodologies and frameworks like Ragas, DeepEval, and tools like Arize, Galileo. The ideal candidate plays a crucial role in assessing and optimizing AI models. Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC  is $120K - $130K/year & benefits (see below). The Role Responsibilities:

• AI Model Evaluation: Design and implement evaluation methodologies for LLMs and agentic workflows.
• Agentic Evaluation Frameworks: Utilize tools like Galileo for agent-specific metrics and DeepEval for structured LLM testing.
• Retrieval-Augmented Generation (RAG) Assessment: Apply Ragas to measure retrieval quality and response accuracy.
• Performance Monitoring: Use Arize to track model performance, response relevance, and retrieval effectiveness.
• Error Analysis & Debugging: Identify failure points in AI workflows and optimize model responses.
• Cost & Latency Optimization: Balance efficiency and effectiveness in AI deployments.
• Collaboration: Work with AI researchers, engineers, and product teams to refine evaluation strategies.

Requirements:

• 8+ years of experience as a Evaluation Engineer.
• Programming: Proficiency in Python, NLP libraries, and AI model APIs.
• Evaluation Expertise: Experience with DeepEval, Ragas, Galileo, Arize, and other AI assessment tools.
• LLM Knowledge: Familiarity with models like GPT, Claude, Llama, and Mixtral.
• Data Handling: Ability to preprocess and structure data for AI evaluation.
• Problem-Solving: Strong analytical skills to optimize AI-generated responses.

We Offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. Candidate Application Notice