Hospitality - Hotel Luggage Porter F/M/NB CDI/CDD

1 Month ago • All levels • Administrative

About the job

Job Description

As a Hotel Luggage Porter at Disneyland Paris, you'll be responsible for handling guest luggage, ensuring safe and efficient storage, and anticipating guest needs to enhance their stay. This includes welcoming guests, organizing luggage, and potentially transferring luggage to rooms (for 4 and 5-star hotels). You'll be part of a team, collaborating to provide exceptional service and create memorable experiences. The role requires physical ability to lift heavy loads (over 20kg) and excellent communication skills in French (B2), English (B1), and a third European language (B1). Flexibility is needed as the role includes weekend and evening shifts.
Must have:
  • Strong service sense
  • Rigorous and organized
  • B driving license (2+ years)
  • Able to lift >20kg
  • French (B2), English (B1), and a third European language (B1)
Perks:
  • Continuous working hours with consecutive rest days and overtime pay
  • Up to 6 weeks' vacation per year and 3 days' fractional leave
  • 13th month's pay (after one year's seniority)
  • Bank holidays with double pay (after one year's seniority)
  • Accommodation close to parks (subject to availability)
  • Transportation cost reimbursement (80% Navigo Pass)
  • Meals and other fare reductions
  • Access to parks and Disney+ platform
  • Supplementary health insurance
  • Training time
  • Recognition programs
  • Exclusive events
  • Support for parenthood
  • Company concierge service
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Job Summary:

The Disneyland Paris difference?

  • A unique working environment in an international context with many opportunities,

  • Continuous working hours with consecutive rest days and overtime pay,

  • Up to 6 weeks' vacation per year and 3 days' fractional leave,

  • 13th month's pay (after one year's seniority),

  • Bank holidays with double pay (after one year's seniority),

  • Accommodation close to our parks, subject to availability,

  • Reimbursement of part of transportation costs (80% of the Navigo Pass), meals and other fare reductions,

  • Access to the parks and the Disney+ platform,

  • And a host of other benefits http://bitly.ws/KhLW: supplementary health insurance, training time, recognition programs, exclusive events, support for parenthood, company concierge service...


The 5th largest hotel cluster in France, our 7 themed hotels fully contribute to the experience of our Visitors throughout their stay at Disneyland® Paris.

Category 2* to 5* all services are available: luggage storage, reception, room service, catering, swimming pools, etc. Anticipating and personalizing customer expectations, being attentive to details, everything is done to ensure the satisfaction of our visitors: service excellence is our watchword.


Your missions:

  • You will be part of the luggage team at one of our Disney® hotels with 15 to 25 employees.

  • Take charge of the luggage of our Visitors upon arrival in our hotels in compliance with the rules of handling and appropriate postures, to guarantee your safety.

  • Organize luggage storage according to the rules of storage and organization.

  • Anticipate and meet the needs of our visitors, help them organize their day and make their stay unforgettable.

  • Anticipate opportunities to improve the experience of our visitors (delayed airport shuttle, visitor’s birthday, etc.). You are “the” person who will improve their stay.

  • Welcome and pick up the car of our Visitors and ensure the transfer of luggage in room (only for hotels of categories 4 and 5 stars).



Your profile:

You have a strong sense of service, you are smiling (e) and dynamic.
You are a rigorous and organized person you leave no room for the unexpected.
You have held the B licence for more than 2 years.
The tasks of the baggage handler station require to be able to carry loads greater than 20 kg.
You have a good command of French (B2), English (B1) and a third European language (B1).
You are aware (e) that flexibility is necessary (work on weekdays and weekends, amplitude between 7:00 and 00:30).

Additional Information:

These contracts are CDI or CDD 35h from Sunday to Saturday only.
Interviews will take place remotely (only) for positions based in Marne-La-Vallée.


#DLPMVPJ
#GS2024

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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