IT Helpdesk and Access Management Support Engineer

8 Hours ago • 2 Years +

About the job

SummaryBy Outscal

We're searching for a proactive IT Helpdesk and Access Management Support Engineer with 2+ years of experience in user account management, access control, and IT support. You'll manage onboarding, offboarding, and access provisioning across our systems, while also providing basic cloud support. Experience with user provisioning, access management, and IT support tools is essential.
On behalf of our client - Starkflow is seeking a proactive IT Helpdesk and Access Management Support Engineer who will be responsible for onboarding, offboarding, provisioning, and managing access across our systems. The role primarily focuses on IT operations and access control, with secondary responsibilities in supporting cloud infrastructure. This position is ideal for a professional comfortable with IT tasks who is interested in gradual growth into more complex system administration work.

Work type: Full-time, fully remote 

Key Responsibilities:

IT Onboarding, Offboarding, & Access Management:

  • Manage user accounts, provisioning, and access control across multiple applications.
  • Lead onboarding and offboarding activities to ensure smooth access transitions for employees.
  • Oversee and troubleshoot access permissions in our systems, maintaining security compliance.

Basic Cloud Support & System Monitoring:

  • Provide Level 1 support for AWS infrastructure (e.g., EC2, S3, CloudWatch) as needed.
  • Monitor application alerts and assist with simple troubleshooting for AWS-based services.
  • Support basic issues related to web applications, coordinating with engineering for complex matters.

Documentation & Reporting:

  • Maintain and update support documentation related to access management and onboarding/offboarding processes.
  • Ensure issues and resolutions are tracked in the ticketing system for historical reference and future learning.

Requirements:

Education & Experience:

  • Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
  • 2+ years in IT support, with a strong focus on user account management and access control.

Technical Skills:

  • Practical experience with user provisioning, access management, and IT support tools.
  • Basic understanding of AWS and cloud service monitoring, able to handle entry-level issues.
  • Familiarity with access control practices, especially in multi-application environments.

Soft Skills:

  • Attention to detail, particularly in managing access and user accounts.
  • Effective communication skills, comfortable working with both technical and non-technical staff. 

About The Company

We help founders grow businesses by leveraging the best remote talent from across the globe, bringing them under one roof. As a result, companies save money and time, eliminating the need to search for the right talent. We take care of everything:

🔎 Filtering

🗣️ Interviewin

✍️ Making offers

💰 Payments and Payroll

📈Management and more. 


Our service provides the opportunity to broaden your horizons beyond local talent, allowing you to save time and concentrate on what matters most: expanding your business.

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