Support Engineer II, Visual Platform Team

3 Weeks ago • 2-4 Years

About the job

Summary_{By Outscal}

Amazon Music seeks a Support Engineer II to provide technical support and operational tasks. Must have experience in software development, troubleshooting, Unix, and scripting in modern programming languages. Experience with AWS, networks, and operating systems is a plus.

About the job

Description

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

Some of the key job functions

Play a lead role in on-boarding the technical and operational tasks from Engineering team to Support team.

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.

Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies.

Software deployment support in staging and production environments.

Develop tools to aid operations and maintenance.

System and Support status reporting.

Ownership of two or more Digital products or components.

Customer notification and workflow coordination and follow-up to maintain service level agreements.

Basic Qualifications

2+ years of software development, or 2+ years of technical support experience

Bachelor's degree in computer science or equivalent

Experience troubleshooting and debugging technical systems

Experience in Unix

Experience scripting in modern program languages

Preferred Qualifications

Experience with AWS, networks and operating systems

Company - ADCI - Karnataka

Job ID: A2706753

5 skills required for this role

Boost these skills to join the top 1% applicants for this job

About The Company

Amazon

52 Active Jobs

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.