Professional Services Engineer - DoD

• Understand US Federal customers use cases and requirements to optimize the delivery of the Forescout solution.
• Maintain strong relationships with key US Federal customers, gathering feedback and insights to drive the Forescout deployment.
• Ensure that network and operational technology security products comply with relevant US Federal standards and security best practices, including managing and keeping current US Federal implementation guidance related to Forescout products.
• Customer consultation to determine outcomes, success criteria and challenges/gaps. Develop and implement plan-of-action to close gaps and drive successful outcomes.
• Administer and mature customer enterprise deployment of the Forescout solution.
• Interface with Forescout Support and/or R&D to resolve technical issues that may impede success.
• Define and create policies in accordance with customer’s business requirements.
• Manage equipment installation and configuration at all locations, including lab environments.
• Manage Forescout software and hardware upgrades.
• Manage the ForeScout solution in accordance with the customer’s business goals.
• Create customer reports to achieve project alignment and unity of effort.
• Contribute to the development of best practices, intellectual property, and training material

• Must have or be able to obtain a “Top Secret” Security clearance.
• Reside in the San Diego, CA or surrounding area 
• Able to travel up to approximately 40% of the time
• Experience in US federal government environments including knowledge of Department of Defense (DoD) policies and procedures, guidelines, directives and techniques related to software and technology system platforms
• Able to clearly and effectively discuss and present program objectives, managerial tasks, and technical information verbally and in writing to management and professional personnel at all levels within the DoD and other government agencies within timelines prescribed by regulation or management.
• Bachelor's Degree in Computer Science, Engineering, or related field.

• Have a Forescout Certified Administrator (FSCA) or Forescout Certified Engineer (FSCE).

• Minimum 3 years of experience with network hardware configuration
• Linux O/S installation, security configuration, and management
• Hands-on experience with Windows based operating systems and Unix systems, specifically Linux
• Experience installing, managing, and supporting production network and computer security systems comprised of multiple technologies
• Strong experience in network troubleshooting and configuration
• Virtualization environments for both desktop and server deployments
• Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems and virtual systems
• Expertise deploying large scale enterprise deployments/data centers
• Working knowledge of Shell, Perl and xml scripting a plus
• Deep hands-on experience with Forescout solutions
• Experience implementing complicated software products that involve multiple components.

• 3+ years of technical professional services experience in a customer-facing role
• Able to constructively handle and address customer concerns through explanation or management escalation
• Ability to clearly document complicated steps and procedures.
• Working knowledge of industry security standards, procedures and technologies
• Excellent communications skills, strong customer orientation, good organizational skills, self-driven with ability to multi-task on various projects and aptitude to learn new technologies.
• A self-motivated individual with a ‘can do’ attitude
• Ability to work independently in a mix of workplace environments including large enterprise, commercial, and military/government agency customers

• One Team – We all work together, and we all win together. 
• Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs. 
• Customer Driven – We listen, we learn, and we make it right. 
• Relentless – We're smart, determined, and find a way. We figure stuff out. 
• Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with. 

Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.