As an Inbound Sales Representative Associate, you will be part of the Customer Support vertical, focusing on managing and resolving customer inquiries, handling escalations and complaints, and providing the best possible resolutions. You will be responsible for closing faults and complaints within Service Level Agreements (SLAs). Your role will involve transforming customer support into a value-generating service. You will be involved in recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests, managing unplanned interruptions to restore normal service operations quickly for non-voice interactions.