About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We seek a motivated, tech-savvy Intern, Agentic AI (Business Technology) to join our Business Technology team. This internship offers an exceptional opportunity to work on our innovative "BT Genie" project—an AI-powered IT assistant that will transform how our teams interact with technology resources and knowledge. You will gain hands-on experience with advanced AI applications in a real business environment while developing valuable skills in prompt engineering, vector databases, knowledge retrieval, and business process optimization.

• Improve BT Genie's ticket management capabilities by testing automation workflows and analyzing user interactions.

• Support the enhancement of BT Genie's AI prompt design to improve response accuracy, contextual understanding, and user experience.

• Help implement and test a custom vector store to improve knowledge retrieval and relevance of BT Genie's responses.

• Collaborate on embedding and indexing strategies for more effective information recall from knowledge sources.

• Document user feedback and compile suggestions for enhancing BT Genie's capabilities.

• Collaborate with the BT Ops team to identify knowledge gaps and common user queries to enhance BT Genie's ability to provide accurate information.

Requirements

Qualifications / Experience / Technical Skills

• Currently pursuing a Bachelor's degree in Computer Science, Information Systems, Business IT, or related fields.

• Strong interest in artificial intelligence, natural language processing, and automation technologies.

• Basic understanding of vector databases and embeddings, especially multi-modal embeddings for text, images and videos.

• Familiarity with or strong interest in learning prompt engineering techniques for large language models.

• Basic understanding of ticketing systems and knowledge management systems; experience with Atlassian products, like Jira and Confluence, will be a plus.

• Interest in learning about workflow automation and business process integration.

• Excellent attention to detail and analytical thinking skills.

• Strong written and verbal communication skills.

• Ability to learn quickly and adapt to changing requirements.

What You'll Learn

• Practical applications of AI in IT service management.

• Prompt engineering techniques for improving AI assistant responses.

• Vector database implementation for efficient knowledge retrieval.

• How to structure knowledge bases for effective AI utilization.

• Integration concepts between communication platforms (like Slack) and service management tools (like Jira).

• Best practices for maintaining information security while automating processes.