Project Manager

Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation, standardization and tools. He/She is a key player on building high-energy, multi-disciplinary teams. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced.

You will: 

• Responsible for immediate supervision project delivery including scope, resource, risk, financial and time management.
• Responsible for monitoring the daily activities of the projects assigned.
• Works on issues of limited to moderate scope.
• Receives predetermined work assignments that are subject to a moderate level of control and review.
• Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Requires moderate knowledge of own area of functional responsibility.
• Follows practices which ensure there are no delays in schedules, deadlines, outcomes.
• Understand and applies the Agile values and principles.
• Raise flags to its Program Manager on needs and opportunities for improvement of Agile practice.
• Follows Hangar Agile governance approaches - such as ticket descriptions, metrics, dashboards and reporting.
• Manages projects and resources in charge.
• Understands project delivery phases and manage them with minimal supervision ( initiation, planning, definition, design, implementation/development, testing and deployment cycles).
• Drives weekly releases for vertical and/or horizontal; review and prioritization of work and resource planning.
• Coordinates with Development and QA teams and communicates with all impacted Stakeholders.
• Collaborates with IT technical teams to ensure successful delivery of projects.
• Ensures all projects stay in scope and on schedule and inform the Program Manager if anything risk is identified (even with low probability or impact).
• Partners with our AP team to drive cohesion around the customer experience and partner retention.
• Supports Agency Partnership Director and New Business Development team to engage and prospect clients.
• Follows Hangar standards and supports the overall success of this group within the organization.
• Identifies areas for improvement in process and present them to Program Manager.
• Adheres to and advises on the company wide operating metric targets with the Program Manager.
• Responsible for ensuring teams are developing and executing against detailed project plans, including overall budget allocations, schedule roll-ups of all projects, critical path and risk assessment.
• Follows process and documentation standards with the end goal of top-efficiency and quality.
• Works with Program Manager to align appropriate team members against suitable assignments, considering business needs and individual skills.
• Evaluates and promote teamwork, initiative, work ethic, values adherence and reports findings to discipline leads.
• Ensures effective communication and promotes a sense of participation and involvement.
• Clarifies and sets deliveries and milestones with internal and external clients. Ensures his/her deliveries to internal and external clients are meeting their expectations in content, time, cost and quality.

You have:

• English Proficiency (B2+/C1 reading, writing, and conversation).
• Proven ability to successfully manage multiple stakeholders.
• Proven ability to work on small and medium-scale digital projects.
• Proven ability to follow processes to ensure high-quality deliverables for the client.
• Proven acumen, negotiation skills, and proven ability to interact with Senior-level employees.
• Presents him/herself in a polished, professional way. Very high degree of personal professionalism.
• 3+ years of experience managing various digital project types: site builds, e-commerce, marketing campaigns, microsites, and maintenance.
• 3+ experience in project finance, pipeline planning, forecasting, road mapping, and leadership.
• 3+ experience in resource management for projects, including balancing priorities and timelines.
• Mastery of office productivity tools such as Excel, Word, MS Project, Smartsheet, and PowerPoint.
  • Desirable:
    • Knowledge of collaboration and issue-tracking tools like Box, Jira, and Confluence.
    • PMP designation, SCRUM Master, Six Sigma.

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End of year closure days (not deducted form vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com<span class="apple-converted-space"> </span>and<span class="apple-converted-space"> </span>us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based:<span class="apple-converted-space"> </span>https://www.consumer.ftc.gov/articles/job-scams#avoid
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If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx