Jira Agile Support Engineer

Software Requirements:

• Strong knowledge of JIRA and Confluence administration
• Experience with JIRA Query Language (JQL)
• Familiarity with REST APIs and integrating Atlassian products with non-Atlassian applications
• Understanding of best practices in user management, system access, and compliance
• Knowledge of creating and managing security schemes, custom fields, and configurations
• Ability to install, manage, and administer JIRA/Confluence add-ons, plugins, and extensions

Overall Responsibilities:

• Partner with the current team to support customers using JIRA and Confluence
• Work on service requests and incident management
• Consult and teach the current team about best practices
• Act as a liaison between business units, technology teams, and support teams
• Gather requirements and provide solutions for applications and integrations with vendor solutions
• Prepare application administration documents, end-user documentation, and application training
• Setup, configure, and administer the JIRA/Confluence environment

Technical Skills:

• JIRA/Confluence Administration:

  • Setup, configuration, and administration
  • User management and support for local and remote users
  • Create and manage security schemes, custom fields, and configurations
  • Install, manage, and administer add-ons, plugins, and extensions

• Integration and Customization:

  • Customize JIRA projects and Confluence spaces/pages
  • Work with JIRA Query Language (JQL)
  • Build and administer integrations between Atlassian and non-Atlassian applications using REST APIs

• Optimization and Metrics:

  • Gather requirements for business processes and optimize JIRA/Confluence setups and workflows
  • Develop metrics dashboards and advanced filters in JIRA
  • Provide meaningful operational/performance metrics and status reports

• Maintenance and Upgrades:

  • Implement tools upgrades
  • Coordinate infrastructure maintenance and system migrations

Experience:

• At least 10 years of experience in JIRA and Confluence administration
• Hands-on experience with JQL and REST APIs
• Experience with integrating Atlassian products with non-Atlassian applications
• Strong background in user management, system access, and compliance
• Experience in optimizing JIRA/Confluence setups and workflows

Day-to-Day Activities:

• Interact with the business to understand their processes and IT needs
• Work directly with stakeholders to gather requirements and provide solutions
• Resolve issues and document resolution
• Prepare and maintain application administration documents and end-user training
• Administer and support the JIRA/Confluence environment
• Customize JIRA projects and Confluence spaces/pages
• Develop and maintain metrics dashboards and advanced filters in JIRA
• Implement tool upgrades and coordinate system maintenance and migrations

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field

Soft Skills:

• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Ability to work effectively in a team environment
• Capability to handle multiple tasks and prioritize effectively
• Attention to detail and strong organizational skills
• Ability to work under pressure and meet deadlines

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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