Manager, Solutions Consultant

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

The Solutions team in Visa Cross Border Solution is responsible for Discovery & Implementation of New customers whilst helping existing clients on upsell/upgrade projects. This means working closely with Business teams to fully understand client requirements, then craft and validate the proposed solutions prior to signing. Once approved, delivering on the agreed solution and managing changes that may occur.

What a Solutions Consultant does at Visa:

• Ensuring client requirements is captured and a full understanding of the proposed solution / workflow before a client is signed,

• Consulting and guiding prospects and client on how to best use and ingest our products and services into their operational workflows and solutions, tailoring each proposed solution according to the client’s strategic and go-to market plans,

• Troubleshoot issues by developing a deep understanding of how our product works,

• Guiding clients to implement Visa offerings into their system and ensuring changes in workflow are understood internally and externally,

• Advocating for client’s views internally and driving continuous product improvements based on client feedback.

• Enabling Solutions Consultants and New Business peers with product / technical knowledge, providing coaching for junior members of the team on hard and soft skills.

• Contributing to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps,

• Keeping abreast of our competition, product development, and changes to the ecosystem.

This role is based out of Singapore Hub and supports Asia Pacific markets. The role will report to Head of Solutions, APAC for Visa Cross Border Solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

To be successful in this role, you will need a range of professional and technical skills. The ideal candidate will be a structured, analytical thinker with excellent communication skills and a strong interest in how solutions are developed and delivered. The individual will enjoy variety and collaborating with people, and is thoughtful, curious as well as analytical with a desire to make an impact. Importantly, the role holder is client-centric and oriented around finding solutions to complex problems.

• Minimum of 8 years of experience in API integration and solutions with proven technical pre-sales and solutions development capabilities.
• Working knowledge in Payments or Transactional Banking.
• Strong problem-solving abilities and a keen eye for detail.
• Exceptional communication skills, both verbal and written, with a strong ability to manage internal and external stakeholders.
• Fluency in Mandarin is necessary due to the client communication requirements in Mandarin-speaking markets. Proficiency in other North Asian languages such as Korean or Japanese is advantageous.
• A data-driven and solution-oriented mindset is required. Experience in solving problems with data analysis and relevant software is preferred.
• Prior experience in solution architecture design, technical pre-sales, product management, and technical account management is preferred.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.