About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and lead value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organisational change efforts that promote employee adoption.
We're looking for an experienced Manager, Technical Account Management to join our Customer Success team. Reporting to the Director, Technical Account Management, you'll be responsible for:
- Provide input to the organisations strategic programmes and lead these with the team
- Establish operational goals and work plans and delegates assignments to team members
- Guide behaviour, motivate, and above all, support the existing TAM team – coach them, contribute to customer pursuits. Develop the team through training and certification
- You will also work with our teams in Support, Engineering, Ops, and sales, so a collaboration and team ethics is important. Increase adoption and deployment strategies to meet customers' our requirements
- Work with the Customer Success team to grow project and engagement plans with your clients
What We're Looking for (Minimum Qualifications)
- 10+ years' experience in a technical role involving networking or information security. Have leadership and sound technical backgrounds. Experience leading teams to achieve their goals. Provide technical leadership during major incidents
- People management skills, but also the ability to manage escalations, and work in the growing company.
- Improve service availability, security posture and service usage. Maintain client specific documentation. Incident response plans, architectural and deployment documentation
What Will Make You Stand Out (Preferred Qualifications)
- Experience hiring/building and defining roles for a world-class technical teams up to 15 members. Intimate knowledge of HTTP, HTTPS, TCP and core networking protocols.
- Our preference is a consultancy background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.
- You will have a working knowledge of web-based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls. Vendor certification CISSP, CCIE, CCNP, JNCIE, and MCSE a distinct advantage.
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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
