Operational Process Analyst

Description -

Job Summary
This role is responsible for managing the order entry process, maintaining customer records and CRM data, and assisting with sales forecasting. The role monitors inventory, identifies process improvements, and offers support to the sales team. The role facilitates communication with internal and external stakeholders throughout the sales cycle while addressing and integrating customer feedback.

Responsibilities
• Manages the Deals and Claims validation process ensuring accuracy and works with various departments to fulfil customer orders.
• Maintains and updates customer records and sales-related information in the CRM (Customer Relationship Management) system, ensuring data accuracy and completeness.
• Prepares regular sales reports and dashboards for the sales team and management, highlighting key performance metrics and trends.
• Identifies areas for process improvement within the sales support function and works with the team to implement changes.
• Provides support to the sales team by addressing inquiries, resolving issues, and assisting with sales-related tasks.
• Interfaces with internal stakeholders, partners, and end customers to communicate status or resolve issues arising during or after the sales cycle.

Education & Experience Recommended
• First-level university degree or equivalent experience; may have advanced university degree.
• Typically has 3-4 years of work experience, preferably in customer support, sales operations, sales support or a related field.

Knowledge & Skills

• Good communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required.

• Basic knowledge and skills with business applications (e.g., Excel and Compass).

• Ability to work as active member of a team.

• Basic understanding of internal business processes and policies. • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement