Privacy Operations Specialist - Singapore

About ByteDance ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance sponsorship of a visa. Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About ByteDance is committed to protecting the privacy of their users. Our Global Privacy Operations team plays an integral role in ensuring that TikTok is a safe and trustworthy place for our community. We are committed to high standards in addressing user requests and privacy queries while taking into account complex operational requirements for a global company. We work daily to support users with privacy-related inquiries globally by accommodating their requests, guiding them to execute their privacy rights via in-app settings and controls, troubleshooting issues, and striving to provide them with an excellent user experience. About the team ByteDance is looking for a Privacy Specialist to work with our Global Privacy Operations team which sits within the Global Legal umbrella. The Privacy Specialist will be part of a frontline team that processes privacy-related requests from our community and will also play a key role in building out related operational requirements as the team grows. The successful candidate will enjoy developing structure in a dynamic environment and will have the ability to apply their knowledge and skills to complex cases and difficult scenarios. Responsibilities - Work on TikTok's Global Privacy Operations handling privacy-related queries from our users based in the APAC region; - Partner with TikTok’s Office of the Data Protection Officer and Legal Team to resolve user queries related to privacy; - Effectively identify and resolve problems and issues related to user escalated privacy concerns; - Participate in and/or lead projects to improve processes, procedures, and tooling that will allow the team to scale rapidly and sustainably; - Work cross-functionally across the organization to solve problems

Minimum Qualifications - Deep understanding of data protection laws in the APAC region; - A data privacy background with 3 years minimum experience in privacy support, a DPO role, privacy consulting role, or a similar operations setting; - Customer support experience in a fast-paced and specialized environment with a keen eye for detail; - Posses an ability to assess risk and impact from a privacy and data protection perspective; - Demonstrated ability to enable the growth of an operation or process-heavy team; - Able to work in a very fast-paced environment; - Identify opportunities to improve processes and policies at scale; and communicate emerging risks to management and cross functional partners Preferred Qualifications - Experience in an online moderation or trust and safety environment; - Privacy Certifications such as CIPP/E, CIPP/A, CIPM; - Great written, verbal and interpersonal communication skills; --- ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- #LI-Hybrid