Production Technician

Position: Production Technician
Location: Poole
Job Type: Full Time, Permanent  

What you’ll do:

As a Trek Production Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll also be the first to have your hands-on brand-new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. You will be the Lead Technician in the shop and will complete more than 50% of the total repairs for the team. This role focuses on repairing and building bikes quickly and consistently, while keeping accuracy and quality a top priority. The team and our customers will be trusting you with the most complex repairs. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team:

• 3+ years of bicycle Service Centre experience

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task

• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days

• Top-notch communication skills

• Impressive attention to detail and a love for tinkering ‘til you figure it out

• Eagerness to learn the ins and outs of servicing bicycles

• A desire to continually learn proper service methods and new technologies

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!

Benefits here at Trek:

• Company bonus programme

• 33 days annual leave per year

• Discounted employee purchase scheme on bikes, parts and accessories

• Employee cashback healthcare scheme and employee assistance programme

• Enhanced pension scheme

• Death in service scheme

• Annual charity time off allowance and matched charity donations

• Enhanced family friendly policies

• Cycle2Work salary sacrifice programme

• External discount platform

If you have any particular requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.