Program Manager II - VALORANT, Production Operations

VALORANT is Riot’s take on a character-based tactical shooter (for more info on VALORANT - click here!). Program Managers on VALORANT support and own Programs and Operations efforts to ensure that VALORANT Studio is performing well within the space of Production, Discipline, and Business Operations. They partner with Producers, Managers and Leadership to bring projects and programs to successful completion.

This role reports into the Senior Manager of Studio Operations to fill the space between business and game operations programs. This is achieved through partnering with Production, and other disciplines and teams as needed to ensure the Operational needs of VALORANT Studio are supported. You are a master of communication, planning, change and risk management, and are willing to help support a variety of projects, processes, and emergent work as needed.

Responsibilities:

• Align autonomous teams towards complex, small- to medium-scale programs centered around VALORANT Studio’s strategic priorities
• Work with cross-functional teams to develop scope, deliverables, and program plans for assigned programs and projects
• Identify key requirements, resourcing, and budget needs for cross-functional and internally driven projects
• Manage risks and issues across programs and within teams
• Inspire a multidisciplinary set of teams towards shared goals and objectives
• Identify and execute opportunities and propose solutions; create efficiencies; optimize workflows; and establish quality standards
• Evangelize processes and delivery methodologies to ensure we accomplish our program goals
• Facilitate and manage project management ceremonies and processes
• Manage and report on the overall health of the programs, setting proper success criteria and evolving the programs to meet the needs of the business
• Foster transparency and predictability by assisting in the building and maintaining roadmaps for assigned programs
• Maintain partner relationships, providing visibility into work streams and maintaining partner satisfaction
• Understand fiscal practices and controls, recording, and reporting on program expenditures & ROI

Required Qualifications

• 4+ years experience in operations focused project and program management
• Proven problem solving and analytical skills
• Excellent teamwork, team leadership, communication, and stakeholder management
• Experience driving delivery of cross-functional programs in alignment with functional roadmaps and strategic priorities
• Experience working on a variety of programs in the Games, Development, and/or Studio Operations space, working closely with team/discipline leaders, as well as support teams like Finance, HR, IT, Legal
• Experience with project tracking software (e.g. Google Sheets, Airtable, MS Project, Trello, JIRA, Smartsheets)
• Experience with Google Suite Applications (Google Sheets, Docs, Calendar, Forms, Drive)
• Experience facilitating meetings to productive outcomes
• Understanding of Agile principles and practices
• Experience working with distributed development and outsourcing
• Experience leading functional teams through feature and content development
• Experience working with multiple crafts and disciplines to achieve of cross-organizational improvements

Desired Qualifications:

• Experience and affinity with the FPS genre
• Experience working in and organizing teams with industry standard tools and methodologies

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .