Sales Team Lead (Member Success)

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   

About the team

The Member Success Team (Inside Sales) is a front-line team, looking to engage with our existing customer base and help them to save time and money through utilising our products and services.

About the role

As a Team Lead of Member Success, you will; 

• Lead the development of your product area by monitoring your team's performance, implementing sales strategies and leveraging insights from data analysis
• Develop your team of sales agents and strive for them to meet and exceed their personal and team targets by providing  regular feedback, coaching and mentoring to improve the sales skills and results
• Work with different stakeholders in the business to identify opportunities to improve the operations, product and performance of the team and business area 
• Ensure that the Member Success (Sales) team adheres to company policies, guidelines, and regulatory requirements in line with the Financial Conduct Authority (UK) rules and regulations
• Work with the Member Success Quality Assurance team to conduct quality checks on Member Success (Sales) calls to maintain high standards of service and professionalism

What we are looking for

Tide is seeking a strategic thinking and problem solving Sales Team Leader who strives for success. The ideal candidate will have:

• Proven experience in sales or a similar sales leadership role.
• Strong track record of meeting or exceeding sales targets
• Excellent communication, coaching, and leadership skills
• Analytical mindset with the ability to use data to drive decisions
• Knowledge of financial products and services is a plus in the UK and European market
• Bachelor's degree in business, sales, or a related field is preferred (this is a plus, not a requirement)
• Experience in financial services – preferably in technology-driven & scale-up environments
• High proficiency of the English Language

What you’ll get in return: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options
  
  

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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