Senior Implementation Consultant

2 Days ago • 8-10 Years

About the job

Summary_{By Outscal}

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!

Responsibilities:

Own the successful training and enablement of new enterprise clients.
Lead conversational design and help implement customer requirements into the Netomi platform.
Develop strong alignment and trust, and ensure their overall success with Netomi.
Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on time.
Create and track key KPI across each client’s engagement
Lead review session using KPI’s to help optimize engagements
Provide industry and product expertise, including the ability to demonstrate, configure, test, train and deploy the Netomi solution.
Collaborate with your team to formulate strategies and best practices for implementation and product templates.
Review operational procedures and methods, map current business processes, define and analyze business activities, identify best practices, and recommend improvements

Requirements:

Experience in delivering SaaS customer solutions and an obsession for exceeding expectations
Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved.
8-10 years of professional services or technology consulting experience, with a passion for implementing technology.
5-6 years of relevant experience in implementation
Proven expertise in the AI industry is a prerequisite for this role.
Excellent communicator with a proven track record of helping enterprise customers meet their business objectives through effective application of technology.
Excellent verbal and written communication skills
Experience working and collaborating with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion
Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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About The Company

Netomi

13 Active Jobs

Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises.

Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy.

Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability.

Netomi’s no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources.

Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams.

In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.