Senior Service Manager

Hello. We’re a new, world-leading, and fast-moving consumer healthcare company. Shaped by all who join us. Together, we’re improving everyday health for billions of people, by growing and innovating our global portfolio of category-leading brands – including Crocin, Eno, Iodex, Otrivin and Centrum in India – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

This is an exciting time to join and help shape the future of the world’s newest and largest consumer healthcare company, that’s 100% focussed on everyday health. Come and be part of something special.

Our Global Capability Centre (GCC), located in India is rapidly expanding with exciting new positions being created in multiple functions.

At GCC we bring global value to our organisation, delivering complex enterprise solutions while driving digital transformation and innovation. The Finance, Digital & Technology, HR and Procurement functions are co-located, and work with colleagues and partners around the world. The increasing range of activities and roles based in the GCC will offer you great potential for career progression and take part in shaping the future of the GCC.

About the role:

We are looking for an experienced individual to lead network service operations and manage performance across Managed Service Providers (MSPs). This role requires deep expertise in network technologies (SD-WAN, LAN/WAN, wireless, data centers) and strong governance, coordination, and vendor management skills.

Key Responsibilities:

• Govern MSPs to ensure compliance, performance, and process adherence.
• Lead incident response and resolution with business impact awareness.
• Conduct regular SLA/KPI reviews with MSPs.
• Collaborate with CTO service tracks and Engineering for seamless service delivery.
• Define and implement SOPs for network operations.
• Manage planning, communication, and strategic alignment between Engineering and MSPs.
• Provide technical leadership and ensure quality project deliverables.
• Apply ITIL practices to support transitions and transformations.

Required Skills & Qualifications:

• Strong leadership in network management and WAN capacity optimization.
• Intermediate knowledge of Zscaler, wireless, Azure, and AWS (security, storage, AD).
• Experience with SOWs, RACI matrices, and vendor management.
• Proficient in ITIL (Change, Incident, Problem, Capacity, Vulnerability).
• Background in NOC operations (shift manager or L3 engineer).
• Independent problem-solving, documentation, and communication skills.
• Certifications: ITIL, PMP, Cisco; tools: ServiceNow, Jira, Orion, OpsRamp, Cisco DNAC, Excel, PowerPoint.

Diversity, Equity and Inclusion

At this company we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at this company is really like www.haleon.com/careers/

At this company we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

This company is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at this company at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.