As a Senior Technical Support Engineer, you will provide technical support to customers and other departments, handling complex issues without supervision. You will train and mentor junior staff, specializing in multiple technical areas with strong understanding and experience in other areas including customer care skills. You will manage customer cases, communicate with customers, maintain logs, and contribute to product documentation, proactively identifying and reporting product issues. You will need to participate in holiday and weekend (on-call) coverage as needed to provide standard (24/7) support coverage.