Sales Engineer II
Job Summary
Job Description
Progress, a software provider for AI-powered applications, seeks a motivated Presales Specialist to help customers leverage their SaaS and data solutions. This role involves working closely with sales teams and customers to understand business challenges, identify use cases, and demonstrate the measurable value of the solution. Key responsibilities include business-focused discovery, exploring use cases, delivering value-driven demonstrations, collaborating with sales and vertical teams, educating customers, and providing feedback to product teams. The ideal candidate will have enthusiasm for technology, strong communication skills, and some exposure to SaaS or data solutions.
Must have:
- Enthusiasm for technology
- Ability to articulate business challenges
- Exposure to SaaS or data solutions
- Strong communication skills
- Curiosity and willingness to learn
- Team player mentality
Good to have:
- Experience with customer discovery
- Familiarity with CRM tools
- Customer-facing experience
Perks:
- Competitive remuneration package
- Employee Stock Purchase Plan
- 30 days of earned leave
- Extra day off for birthday
- Various other leaves (marriage, casual, maternity, paternity)
- Premium Group Medical Insurance for employee and five dependents
- Personal accident insurance
- Life insurance
- Professional development reimbursement
- Interest subsidy on loans
4 skills required
Job Details
We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Inside Account Manager and help us do what we do best: propelling business forward.
We are seeking a motivated Presales Specialist to help our customers unlock the full potential of our SaaS and data solutions. In this role, you’ll go beyond simple product demonstrations—you’ll work closely with sales teams and customers to deeply understand business challenges, identify real-world use cases, and demonstrate how our solution creates measurable value within their organization. Your enthusiasm, curiosity, and willingness to learn will help you grow as you bridge the gap between technology and business impact.
Key Responsibilities
Business-Focused Discovery:
- Engage with customers to uncover their unique business challenges, workflows, and pain points.
- Conduct discovery sessions focused on business outcomes, not just technical requirements.
Use Case Exploration & Solution Mapping:
- Analyze customer environments to identify and propose relevant use cases for our solution.
- Map product capabilities to customer business practices and strategic goals.
- Value-Driven Demonstrations:
- Deliver tailored product demonstrations that highlight how the solution addresses specific business needs and drives real value.
- Showcase not only what the product does, but how it fits into and improves customer processes.
Collaboration with Sales & Vertical Teams:
- Partner with sales and industry specialists to develop joint strategies for customer expansion.
- Participate in account planning and customer meetings to ensure alignment on business objectives.
Customer Education & Enablement:
- Educate customers on best practices, use cases, and the broader impact of the solution within their organization.
- Support the creation of business cases and ROI analyses to help customers make informed decisions.
Feedback & Continuous Improvement:
- Gather insights from customer interactions and share with Product and Engineering teams.
- Document use cases and success stories for enablement and marketing.
Required Skills & Qualifications
- Enthusiasm for technology and a strong desire to learn.
- Ability to understand and articulate business challenges and how technology can address them.
- Some exposure to SaaS, data solutions, or database technologies.
- Strong communication and presentation skills.
- Curiosity and willingness to ask questions and explore new use cases.
- Team player with a collaborative mindset.
- Willingness to travel occasionally for customer meetings (if applicable).
Preferred Qualifications
- Experience with customer discovery or business analysis.
- Familiarity with CRM tools (Salesforce, HubSpot, etc.).
- Customer-facing experience in any capacity.
Success Metrics
- Customer satisfaction and business impact scores.
- Number and quality of use cases identified and mapped to customer needs.
- Contribution to successful enterprise deals and expansions.
- Feedback from sales and technical teams on collaboration and support.
- Continuous improvement in business acumen and solution mapping skills.
Why Join Us?
Impact: Help customers achieve measurable business outcomes with our solutions.
Learning: Develop your skills in business analysis, solution mapping, and customer engagement.
If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy:
Compensation
- Competitive remuneration package
- Employee Stock Purchase Plan Enrolment
Vacation, Family, and Health
- 30 days of earned leave
- An extra day off for your birthday
- Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave
- Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans.
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
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About The Company
Progress (Nasdaq: PRGS) empowers organizations to achieve transformational success in the face of disruptive change. Our software enables our customers to develop, deploy and manage responsible AI-powered applications and experiences with agility and ease. Customers get a trusted provider in
Progress, with the products, expertise and vision they need to succeed. Over 4 million developers and technologists at hundreds of thousands of enterprises depend on Progress. Learn more at www.progress.com.
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