Technical Support Specialist Intern

1 Month ago • Upto 1 Years

Job Summary

Job Description

Playtech's Tech Support unit seeks a Technical Support Specialist Intern to investigate, troubleshoot, and solve customer concerns. The intern will communicate with licensees and partners primarily via email, handling both routine tasks and adapting to various situations. This role requires strong communication skills, a strong work ethic, teamwork abilities, and proficiency in English. The successful candidate will be interested in IT and comfortable handling critical situations. The internship offers professional and personal growth within a fun, supportive environment.
Must have:
  • Investigate and solve customer issues
  • Excellent communication skills (English)
  • Strong work ethic and responsibility
  • Teamwork and problem-solving abilities
  • Interest in IT field
Good to have:
  • Higher education in a related field
  • Prior relevant experience
Perks:
  • Professional and fun team environment
  • Proper training and knowledge sharing
  • Personal and professional growth
  • Variety in daily tasks
  • Active lifestyle and mental well-being focus
  • Fun company events

Job Details

Company Description

About Playtech                                      

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. 
Read more about who we are and what we do here: www.playtechpeople.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 
 

Ready to level up your career?

Playtech‘s Tech Support unit is looking for a Technical Support Specialist Intern with excellent communication and interpersonal skills.

NB! The application period is open until the 22nd of March.

Job Description

Your influential mission. You will...

  • Investigate, troubleshoot, and solve our customers’ various concerns
  • Be ready to expect the unexpected and tackle critical situations
  • Communicate with our licensees and partners in English mainly via emails

Qualifications

Components for success. You...

  • Are interested in the field of IT
  • Have a strong work ethic and the willingness to take responsibility for your work
  • Enjoy working in the team and aren’t afraid to ask for help
  • Possess outstanding communication skills and ability to work effectively in an English-speaking environment 
  • Are ready for routine tasks, but also to adapt to different situations

You'll get extra points for...

  • Having a higher education and/or experience in related field

Thrive in a culture that values...

  • Professional and fun team environment, where we offer you proper training and knowledge sharing
  • Your personal and professional growth
  • Variety a no day is the same
  • Active lifestyle and mental well-being
  • Fun and engaging company events

Additional Information

HOW TO APPLY?
In addition to your CV, please include a brief motivation letter. This should cover your goals, your current experience. 
Additionally, please answer the question: "What are you expecting to gain from the internship?". You can write this in the comment section at the end of the application page (under "Your message to the hiring manager").
 

TECHNICAL SUPPORT TEAM
Technical Support is always in the center when something is happening with Playtech’s software solutions. Our work is ever evolving, we support all products that Playtech has to offer. It brings with it various challenges, but also keeps things fresh.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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