Tesla Support Advisor - Swedish Speaking

2 Months ago • All levels • Miscellaneous

Job Summary

Job Description

Tesla seeks a Swedish-speaking Support Advisor in Kastrup, Denmark. Responsibilities include providing first-line customer support via phone and chat, addressing customer concerns about Tesla products (vehicles and energy products), resolving technical and general inquiries, educating customers on product features, coordinating with stakeholders, and maintaining accurate records in CRM software. The ideal candidate is passionate about Tesla's mission, digitally savvy, a strong communicator, and a fast learner. Experience in customer service (automotive, helpdesk, hospitality, or similar) is essential, and fluency in English and Swedish is required. The role involves shift work, including weekends.
Must have:
  • Fluent in English and Swedish
  • Customer service experience
  • Technical aptitude
  • Excellent communication skills
  • Problem-solving abilities
  • Strong attention to detail
Good to have:
  • Experience with EVs
  • Additional languages
  • Knowledge of CRM software

Job Details

What to Expect

Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.

You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.

Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.

What You’ll Do
  • Represent: You will be a first line representative of our brand, mission and products.
  • Support: By addressing customer concerns promptly via telephone and chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers.
  • Evaluate & Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey – across all products/services.
  • Inform & Educate: You will educate customers about Tesla’s innovative products and services and inform are able to inform customers on the best possible purchase and/or servicing need.
  • Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities.
  • Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth customer experience pre and during ownership.
  • Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications.
  • Continuous Improvement: You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way.
What You’ll Bring
  • A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts.
  • Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video.
  • Positive, enthusiastic and passionate
  • Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry)
  • A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly.
  • A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts.
  • A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once.
  • Keen to work with an astute attention to detail.
  • In possession of a valid driver’s license and an acceptable and safe driving record.
  • Fluent in English and Swedish language. Additional languages are a plus.

Similar Jobs

Warner Bros Games - People & Culture Partner

Warner Bros Games

Minato City, Tokyo, Japan (On-Site)
3 Months ago
Socialpoint - Senior Producer - Marketing Analytics

Socialpoint

Barcelona, Catalonia, Spain (Hybrid)
2 Weeks ago
Socialpoint - Senior User Acquisition Manager

Socialpoint

Barcelona, Catalonia, Spain (Hybrid)
2 Weeks ago
PwC - PwC | BuDDies Financial Due Diligence Programme - Barcelona

PwC

Barcelona, Catalonia, Spain (On-Site)
7 Months ago
Warner Bros Games - Analyst, Procure to Pay

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)
1 Week ago
Tesla - Mobile Automotive Mechatronics Technician

Tesla

North Rhine-Westphalia, Germany (On-Site)
2 Months ago
Warhorse Studios - Internship

Warhorse Studios

Prague, Prague, Czechia (On-Site)
2 Months ago
Tesla - Automotive Mechatronics Technician / Auto Mechanic

Tesla

Oldenburg, Lower Saxony, Germany (On-Site)
2 Months ago
Tesla - Automotive Mechatronics Technician Apprenticeship (High-Voltage)

Tesla

Baden-Württemberg, Germany (On-Site)
2 Months ago
Tesla - Delivery Advisor

Tesla

Tyrol, Austria (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Warner Bros Games - Senior Analyst, Theatrical Music Royalties

Warner Bros Games

Mexico City, Mexico City, Mexico (Hybrid)
1 Month ago
Google - Network Automation Engineer, Global Network Operations

Google

Dublin, County Dublin, Ireland (On-Site)
2 Weeks ago
Salesforce - Business Development Representative - West

Salesforce

California, United States (On-Site)
1 Month ago
Warner Bros Games - Gameplay Producer

Warner Bros Games

Montreal, Quebec, Canada (Hybrid)
3 Weeks ago
Life church - APIs Staff Engineer

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Rocksteady Studios - Design Director

Rocksteady Studios

London, England, United Kingdom (Hybrid)
1 Month ago
Warner Bros Games - Staff Software Engineer - AWS Architecture (Observability Team)

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
social point  - Senior Software Engineer (GameOps Tools)

social point

Barcelona, Catalonia, Spain (Hybrid)
21 Hours ago
Warner Bros Games - Advanced Animator, Cinematics

Warner Bros Games

Chicago, Illinois, United States (On-Site)
1 Week ago
Tesla - Tesla Support Advisor - French & English Speaker

Tesla

North Holland, Netherlands (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Capital Region of Denmark, Denmark

Ramboll3 - Senior/Chief Coastal Engineer

Ramboll3

Copenhagen, Denmark (On-Site)
4 Weeks ago
Playdead - 3D Environment Artist

Playdead

Copenhagen, Denmark (On-Site)
8 Months ago
Trackman - Software Developer in Test - Golf Mobile Applications

Trackman

Hørsholm, Denmark (On-Site)
1 Month ago
Trackman - Financial Controller

Trackman

Denmark (On-Site)
1 Week ago
SYBO - Social Media Marketing Intern

SYBO

Copenhagen, Denmark (On-Site)
2 Months ago
Milestone - Senior DevOps Engineer

Milestone

Copenhagen, Denmark (Hybrid)
2 Weeks ago
Stibo Systems - Director of Pricing & Monetization

Stibo Systems

Aarhus, Denmark (On-Site)
1 Day ago
Ramboll3 - Senior Project Manager for port and marine civil engineering projects

Ramboll3

Aarhus, Denmark (On-Site)
4 Weeks ago
Milestone - Senior Infrastructure Engineer

Milestone

Copenhagen, Denmark (Hybrid)
1 Week ago
SYBO - Game Engineer Intern

SYBO

Copenhagen, Denmark (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Miscellaneous Jobs

The Walt Disney Company - Industrial Engineer (1 Year Contract)

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago
Tesla - Electronics Technician Apprenticeship

Tesla

Grünheide (Mark), Brandenburg, Germany (On-Site)
2 Months ago
Tesla - Mobile Automotive Mechatronics Technician

Tesla

North Rhine-Westphalia, Germany (On-Site)
2 Months ago
Tesla - Service Technician Apprentice

Tesla

Aytré, Nouvelle-Aquitaine, France (On-Site)
2 Months ago
Tesla - Vehicle Preparer / Vehicle Intake Specialist

Tesla

Dortmund, North Rhine-Westphalia, Germany (On-Site)
2 Months ago
Tesla - Service Preparation Specialist

Tesla

Utrecht, Utrecht, Netherlands (On-Site)
2 Months ago
Tesla - Delivery Advisor

Tesla

Evenes, Nordland, Norway (On-Site)
2 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

Dartford, England, United Kingdom (On-Site)
2 Months ago
Tesla - Automotive Mechatronician

Tesla

Zürich, Zurich, Switzerland (On-Site)
2 Months ago
Tesla - Senior Automobile Service Technician

Tesla

Maurepas, Île-de-France, France (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug