Workplace Manager

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. 

Rockstar North is on the lookout for a talented Workplace Manager. You will have overall responsibility and management of the Workplace Team. 

The successful candidate will provide the management of day-to-day operations of the building, and its facilities services. This role is crucial in driving productivity, aligning team efforts and company objectives, promoting a culture of collaboration and accountability.

This is a full-time, permanent and in-office position based in Rockstar’s state-of-the-art game development studio in Edinburgh, Scotland. 

WHAT WE DO

• The Rockstar Workplace Team is responsible for ensuring the working environment, building, facilities, and services work harmoniously together to support the core business.
• We create and maintain a supportive, and safe working environment for all the staff at Rockstar Games.
• We manage and develop both hard and soft facilities services, including building maintenance, security, cleaning, catering, space utilisation and strategy.
• We ensure the site complies with all relevant guidance and legislation.
• We partner with senior leadership to drive proactive real estate growth strategies, leasehold improvements, and capital expenditure projects.

RESPONSIBILITIES

• Overall responsibility for the building and facilities services at Rockstar North. Proactively ensuring a safe, comfortable, and supportive environment is provided for staff and visitors.
• Manage the local Workplace team, ensuring they carry out their roles and responsibilities professionally and to the required standard. Coach and develop the team fostering a positive work environment.
• Contract management for facilities services, including procurement, budget management, contract negotiation, day-to-day operational oversite, and performance management.
• Manage Workplace projects and small works, taking them from their identification and feasibility through to completion, ensuring program dates and milestones are met and communications to key stakeholders upheld.
• Working with local H&S management to ensure full building compliance in line with legal and statutory requirements.
• Ensure the effective documentation and development of building and facilities information, particularly operational processes and documents required for safety and compliance.
• Work collaboratively with colleagues in Security and Business Protection to ensure that risks, security measures and issues are being recorded, monitored and reported.
• Work collaboratively with colleagues in Technical Services to ensure compliance, PPM and standards are met and maintained.
• By working in collaboration with stakeholders, oversee the management of space and desk utilisation ensuring it is used efficient and effectively and in line with studio requirements.
• Assist Workplace Strategy Team in related global projects and initiatives.

QUALIFICATIONS

• Educated to degree level or with equivalent vocational education and experience.
• 5+ years’ experience working within a Facilities or Workplace operational role, ideally supporting complex buildings, high growth premises with a high population of technical disciplines.
• 3+ years' experience successfully managing a multi discipline Workplace team displaying effective communication, leadership, coaching, and conflict resolution skills.
• Experience in overseeing service contracts including their procurement, performance, and management.
• Excellent understanding of current safety legislation and best practice.

SKILLS

• A detail oriented, flexible self-starter with strong initiative, excellent organisational and multitasking skills.
• Excellent planning and project management skills with the ability to consider tasks and projects from multiple angles.
• Process driven, but outcome focused, always looking for quality improvements and ensuring they are accurately documented.
• Capable of working autonomously, managing and prioritising their own workload and understanding where to seek guidance and approval.
• Able to drive Workplace initiatives, plans and projects forward and maintain excellent working relationship with stakeholders and local management.
• Experience with overlapping business support fields, e.g. IT, Administration, Operations.
• Excellent communication (written and verbal).
• Creative problem-solving skills.
• Ability to coach and develop direct reports to work as a team to ensure service meets expectations.
• Enthusiasm and the ability to create a sense of fun and motivate a team whilst upholding standards and maintaining discipline.
• Proficient with Microsoft Office (Outlook, Word and Excel).
• Sound numerical skills and IT skills.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• An IWFM or IFMA qualification.
• NEBOSH Safety Qualification or equivalent.
• Previous experience within the Creative Industries – video games, film, television, music – would be beneficial but not critical. We are welcoming applications from all industries across corporate office, retail, and tech.
• Experience with work order ticketing systems, space management tools and construction project management platforms.
• Experience with AutoCAD.

HOW TO APPLY

Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department. 

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.