AC Manila - Virtual Concierge Senior Associate (EA)

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Essential Requirements:

• Minimum of four years relevant experience in customer service, administration or have worked in a role with applicable transferable skills.

• Any previous experience working in a partnership or professional services firm would be an asset.

• English is a requirement.

Preferred Experience & Skills:

• Excellence in customer service, with a positive, proactive “can do” attitude. 

• Strong interpersonal and excellent verbal and written communication skills.  

• Proficient in Microsoft, Outlook Email, Outlook Calendar, and Teams.  

• An interest in digital upskilling and staying up to date with technological trends.  

• Attention to detail, discretion.  

• Ability to handle multiple priorities and adapt to changing demands.  

• Ability to work within tight deadlines and work well in a team environment. 

Other Capabilities:

• Candidates require excellent judgment and strong problem-solving skills, including a proactive approach to working with internal staff/departments and clients at all levels while demonstrating flexibility. 

• Candidates need to demonstrate an ability to work well both independently and in a team environment by creating a positive working atmosphere and supporting each other to combine individual strengths to enhance team performance. 

Working Conditions:

• Hybrid setup - provides the opportunity to work from both the office and home.  

• Amenable to work on night shift schedule - the role will be providing support to our global territory during core business hours aligned with different time zone: AST, EST, MST, PST.

ALL ABOUT PwC AC Manila
 
We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.
 
Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.

PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!

Education (if blank, degree and/or field of study not specified)

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Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date