AML/KYC Operations Manager
Job Summary
Job Description
- AML/KYC Experience
- Quality Control
- Team Management
- Project Management
- Know Your Customer
- Performance Metrics
- Staff Development
- Risk Management
4 skills required
Job Details
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Fraud, Investigations & Regulatory Enforcement (FIRE)Management Level
ManagerJob Description & Summary
A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.- Manage the assigned KYC cases/population to the team.
- Actively manage the priorities and workload of each analyst and QC in the team.
- Monitor actual daily progress, statuses, issues and escalations in the team.
- Participate in daily production meetings to discuss the progress and priorities as well as other project management updates.
- Mainly responsible for the team’s approach or strategy in meeting production and quality targets.
- Support the Delivery Manager on overall operations management.
- Collaborate with the leadership team on the metrics used to measure performance of analysts and QCs.
- Monitor and record monthly staff performance based on KPI.
- Support the monthly rewards/recognition program of the project.
- Responsible for attendance management and capacity planning.
- Report/Escalate issues, blockers and risks.
- Provide coaching and performance feedback to team members.
- Organize daily team huddles to provide updates, discuss issues, and set priorities.
- Liaise with project's key stakeholders
#PwCSEACPH
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred: Bachelor DegreeCertifications (if blank, certifications not specified)
Required Skills
Anti-Money Laundering (AML), Know Your Client (KYC), Know Your Customer (KYC), Quality Control (QC)Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
YesJob Posting End Date
June 30, 2025Similar Jobs
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About The Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.
Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
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