Banking Operations Program Coordinator
Job Summary
Job Description
Coupa is seeking an energetic Banking Operations Program Coordinator for Coupa Pay. This role involves working with customers, implementation teams, and partners to ensure customer readiness for Coupa Pay Virtual Cards and Digital Payments. The coordinator will manage customer onboarding projects, collaborate cross-functionally, maintain standard operating procedures, develop technical knowledge of Coupa Pay, balance multiple projects, and drive process improvements. The ideal candidate will have at least 5 years of experience in payments, fintech, banking, or B2B payment solutions, with strong project management skills and experience collaborating with various stakeholders.
Must have:
- Minimum 5 years experience in a program/project management role in a payments business
- Experience in fintech, card payments, banking, or B2B payment solutions
- Proven ability to manage multiple clients and projects concurrently
- Experience collaborating with internal teams, partners, and customers
- Excellent English communication skills
- Demonstrated career progression in fast-paced environments
Good to have:
- Familiarity with SaaS platforms
- Experience with Coupa, Tipalti, Nvoicepay, Bill.com, Ariba, NetSuite, Workday, or similar financial systems
- Experience with software configuration
- Experience delivering product demonstrations
4 skills required
Job Details
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
**** ONLY APPLY WITH YOUR CV/RESUME IN ENGLISH *****
The Impact of a Banking Operations Program Coordinator for Coupa Pay at Coupa:
We are looking for an energetic and driven customer and partner champion to work on the Coupa Pay Banking Operations team. This role will help our customers get the most out of their Coupa Pay investment by working closely with customers, their implementation teams and our partners to ensure customer readiness to utilize Coupa Pay Virtual Cards and Digital Payments (using TransferMate & Direct Bank Integration).
Ideal candidates will have a minimum of 5+ years experience in a program or project management position within a payments business, or an alternatively compelling job history that indicates you will be successful in this role.
What You'll Do:
- Manage customer onboarding projects for Coupa Pay partners, ensuring readiness through tracking agreements, configurations, and implementation activities.
- Collaborate cross-functionally with internal teams, customers, and implementation partners to drive successful go-lives.
- Maintain and improve standard operating procedures, templates, and training materials to support scale and adoption.
- Develop deep technical knowledge of Coupa Pay to support customer onboarding, growth, and expansion.
- Balance a high volume of concurrent customer projects while ensuring efficiency and quality.
- Identify and drive process improvements to enhance the customer and partner experience.
- 5+ years of experience in fintech, card payments, banking, or B2B payment solutions, including compliance and contracting.
- Proven ability to manage multiple clients and projects concurrently with strong project management skills.
- Experience collaborating with internal teams, partners, and customers to execute implementation plans successfully.
- Familiarity with SaaS platforms; experience with Coupa, Tipalti, Nvoicepay, Bill.com, Ariba, NetSuite, Workday, or similar financial systems is a plus.
- Excellent English communication skills and demonstrated career progression in fast-paced environments.
- Experience with software configuration and delivering product demonstrations is highly preferred.
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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