Community Management Specialist

1 Month ago • 1 Years + • Community Management

Job Summary

Job Description

The Community Management Specialist at NetEase Games will oversee the development and management of the game community, focusing on user growth, engagement, and retention. Responsibilities include supervising a customer service team, managing community moderators, conducting performance evaluations, reviewing and localizing content for platforms like Discord and Reddit, and creating promotional materials. The ideal candidate will have at least one year of experience in game community management, native or near-native English proficiency, and strong user research skills. Experience in player support and familiarity with community management best practices are highly preferred. The role is based in Singapore.
Must have:
  • Oversee game community development and management
  • Supervise customer service representatives
  • Manage community moderators and content
  • 1+ year game community management experience
  • Native or near-native English proficiency
Good to have:
  • Proficiency in Chinese, Japanese, or Spanish
  • Experience in player support
  • Strong user research skills

Job Details

About NetEase Games:

As a leading internet technology company based in China, NetEase, Inc. (NASDAQ: NTES and HKEX:9999, “NetEase”) provides premium online services centered around content creation. With extensive offerings across its expanding gaming ecosystem, the Company develops and operates some of China’s most popular and longest-running mobile and PC games. Powered by industry-leading in-house R&D capabilities in China and globally, NetEase creates superior gaming experiences, inspires players, and passionately delivers value for its thriving community worldwide. By infusing play with culture and education with technology, NetEase transforms gaming into a meaningful vehicle to build a more entertaining and enlightened world.

NetEase’s ESG initiatives are among the best in the global media and entertainment industry, earning it a distinction as one of the S&P Global Industry Movers and an “A” rating from MSCI. For more information, please visit: http://ir.netease.com/

 

Responsibilities:

  • Oversee the development and management of the game community, with a focus on user growth, engagement, and retention rates.
  • Supervise a team of customer service representatives to respond to player inquiries and ensure timely delivery of game-related information.
  • Oversee community interactions and promote positive, respectful player engagement, manage community moderators, and conduct monthly performance evaluations for moderator teams.
  • Review and localize content for the community (Discord + Reddit), including writing promotional content for game-related campaigns.

 

Qualifications:

  • Bachelor's degree or higher, with a minimum of 1 year of experience in game community management.
  • Native English speaker or near-native proficiency; proficiency in additional languages (e.g., Chinese, Japanese, Spanish) is a plus.
  • Previous experience in player support or roles involving communication with players is preferred.
  • Strong ability to conduct user research with a solid understanding of research methods and techniques.
  • Familiarity with community management best practices on platforms like Discord and Reddit, with the ability to develop and implement proven strategies.

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About The Company

NetEase Games, the video games division of NetEase, Inc., is a leading global video game developer and publisher, with operations in nine countries including owning global games studios that operate independently in North America, Europe and Japan.

We have developed and published international titles such as Knives Out, Harry Potter: Magic Awakened, and Naraka: Bladepoint.

NetEase Games works with other industry leaders and premium intellectual property holders to co-develop, distribute and market video games and content to players globally. Since our founding in 2001, we have developed or published hundreds of mobile, console and PC video games.

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