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Contact Center Solution Specialist, Google Cloud

Contact Center Solution Specialist, Google Cloud

3 Weeks ago • 10 Years + • Artificial Intelligence

About the job

6 skills required for this role

Test your skills to join the top 1% applicants for this job

java

python

node.js

google-cloud-platform

communication

cross-functional

Job Description

As a Contact Center Solution Specialist at Google Cloud, you'll assist customers with an end-to-end application combining advanced conversational AI with multimodal and omnichannel functionality. You'll grow Customer Engagement adoption in EMEA, building conversational applications and working with a specialized team engaging directly with customers and partners. Responsibilities include building and empowering a cross-functional team of AI experts, nurturing an AI partner community, shaping product development based on customer feedback, supporting sales teams on major opportunities, and collaborating with various leadership teams to execute the Customer Engagement strategy. This role requires fluent English and Swedish communication.

Must have:

Bachelor's degree or equivalent experience
10+ years in technical project management
4+ years in technical leadership
Experience building integrations (Python, Node.js, Go, Java)
Experience building conversational applications
Fluent English and Swedish

Good to have:

Experience with contact center technologies/Cloud Contact Center solutions
Experience with modern cloud architectures
RFI/RFP experience
Experience building reusable assets for training
Flexible working hours

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience in technical project management, stakeholder management, solution engineering or technical consulting, and 4 years of experience in technical leadership.
Experience building integrations using Python, Node.js, Go, or Java.
Experience building conversational applications.
Ability to communicate in English and Swedish fluently to support client relationship management in this region.

Preferred qualifications:

Experience with contact center technologies and platforms or Cloud Contact Center solutions.
Experience with modern cloud architectures and technologies.
Experience in responding to RFI/RFP.
Passion for building reusable assets like demos and high level architecture as part of training and enablement programs.
Flexible working hours to accommodate different time zones.

About the job

In this role, you will assist customers with an end-to-end application that combines our most advanced conversational AI, with multimodal and omnichannel functionality to deliver exceptional customer experiences at every touchpoint. In this role, you will grow the adoption of Customer Engagement in EMEA by virtue of your experience in building conversational applications.

In this role, you will also form part of a central and highly specialized technical team that engages directly with customers and partners with the focus to accelerate the usage of Conversational AI solutions on top of Google Cloud Platform.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Build, shape, and empower a cross-functional distributed team of AI experts for the Customer Engagement Suite with Google AI (Conversational Agents, Agent Assist, Insights, CCaaS) across the region.
Build and nurture a community of AI partners and practitioners for Customer Engagement across EMEA.
Reflect EMEA customers, partners and field to shape a data-driven direction for Customer Engagement product development.
Support the sales teams on the largest Customer Engagement opportunities across EMEA.
Partner closely with Customer Engineering leaders, Product leaders, Sales strategy, Developer Advocates and executive leadership to execute the Customer Engagement strategy.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.