Customer Service Agent

At Maersk, our vision extends beyond the horizon: to be a true integrator of container logistics, connecting and simplifying our customers’ supply chains. We rely on our people to bring this vision to life.

We believe in the power of diversity, collaboration, and continuous learning. Our workforce reflects and understands the diverse customers we serve. With over 100,000 employees across 130 countries, we are shaping the future of global trade and logistics together.

What We Offer:

Join a values-driven, genuinely diverse, and talented team passionate about supporting each other and our customers. We strive to create the right environment for the right people, fostering a culture of fairness, mutual respect, responsibility, and care.

We value the diversity of our talent and are committed to recruiting the best person for the job. We take pride in this diversity, seeing it as a genuine strength for building high-performing teams.

Key Responsibilities:

As a Customer Experience Agent, you will build strong relationships with customers to understand their business, deliver excellent customer service, and maximize sales opportunities.

Your responsibilities will include, but are not limited to:

• Managing customer channels
• Handling case management and calls
• Overseeing customer onboarding and relationship management
• Managing contracts and disputes
• Handling key clients
• Meeting internal and customer KPIs
• Managing end-to-end supply chains
• Curating or orchestrating IOP and SOP
• Managing stakeholders
• Conducting performance reviews and interpreting data

What We Are Looking For:

• Approximately 2 years of relevant experience in the logistics and supply chain industry
• Strong customer-centric mindset
• Team player with the ability to work independently, applying high standards from process establishment to problem resolution
• Proficiency in Excel
• Advanced English and communication skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.