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Customer Support Specialist - New Zealand

Auckland, New Zealand (On-site)

Customer Support Specialist - New Zealand

55 Minutes ago • 2 Years + • Undisclosed

About the job

3 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

customer-centric

problem-solving

Job Description

Tesla seeks a Customer Support Specialist in Auckland, New Zealand to deliver exceptional customer experiences for Tesla owners. Responsibilities include handling inbound calls and chats, troubleshooting vehicle issues, providing remote diagnostics, educating customers on self-service options, accurately recording data, and fostering strong relationships with customers and internal teams. The ideal candidate will possess strong communication skills, attention to detail, problem-solving abilities, and the ability to manage multiple priorities in a fast-paced environment. A passion for technology, Tesla products, and a commitment to sustainable energy are essential.

Must have:

2+ years relevant experience
Exceptional communication skills
Strong attention to detail
Problem-solving abilities
Multitasking in fast-paced environment
Passion for technology and Tesla

Perks:

Employee Stock Purchase Plan (ESPP)
Parental leave
Employee Vehicle Loan Program
Well-being Fund
Bike to work allowance
Birthday Leave & Volunteer Leave

What to Expect

Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient and customer-centric team members to help deliver an equally innovative experience for our customers.

What You’ll Do

Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
Accurately record issues and data into CRM / Vehicle Support System
Provide an exceptional experience to our customers on a daily basis

What You’ll Bring

Minimum 2 years of relevant work experience
Strong attention to detail and exceptional written and verbal communication skills are required
Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
An interest in technology, particularly Tesla products and agility at learning new products and features
A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP)
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
Bike to work – $10 per day if you cycle to work
Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

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