Executive - Client Servicing (Partner's Payroll)

Dun & Bradstreet is seeking an Executive - Client Servicing to join their CBIG business in Sales Support. This role involves delivering revenue plans, ensuring timely customer servicing, accurate document collection, and maintaining online MIS. The Executive will act as a liaison between clients, sales, and operations, striving to provide a positive customer experience and supporting inventory management and revenue forecasting. The position is based in Turbhe, Navi Mumbai.

Must Have

• Deliver regional revenue plan and support team targets.
• Service customers and collect documents on time.
• Maintain online MIS with minimal errors.
• Provide positive customer experience for CBIG clients.
• Coordinate hard copy dispatches and collect testimonials.
• Liaise between clients, sales, and operations for seamless execution.
• Update online MIS for inventory and revenue forecasting.
• Lead review calls with HOD and operations on inventory cases.
• Graduate in any discipline with 2-3 years relevant experience.
• Experience in financial analysis or rating agencies preferred.
• Comfortable coordinating with senior stakeholders (CFOs, CXOs).
• Strong communication and professional responsiveness.
• Demonstrated ownership and accountability for tasks.
• Proficient in MS Office, Excel, and PowerPoint.
• Ability to create structured reports and presentations.

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

Key Responsibilities:

• Deliver the revenue plan for your region and support the team in achieving revenue targets by servicing customers, collecting documents on time, and following up with clients independently (without sales involvement).
• Ensure timely servicing of customers and accurate document collection, while maintaining the online MIS with minimal errors to enable smooth information flow between the operations and client servicing teams.
• Strive to provide CBIG customers with a positive experience while working with D&B. This includes obtaining client confirmation on report acceptance, coordinating hard copy dispatches, and collecting testimonials where applicable.
• Act as a liaison between clients, the sales team, and the operations team to ensure seamless process execution.
• Ensure timely and accurate updates to the online MIS to support inventory management and revenue forecasting.
• Lead review calls with the Head of Department and the operations team, providing updates on inventory cases and highlighting any potential risks.

Key Requirements:

• Graduate in any discipline with 2-3 years of relevant work experience.
• Preferably experienced in financial analysis or with a background in rating agencies.
• Comfortable coordinating with senior stakeholders such as CFOs, CXOs, and Managing Directors.
• Strong communication skills with prompt responsiveness to emails, meeting invites, and other professional interactions.
• Demonstrated ownership and accountability in completing tasks within defined timelines.
• Proficient in MS Office tools, especially Excel and PowerPoint, with the ability to create structured reports and presentations.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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