Facilities & Administration (F&A) Guest Service Executive

2 Months ago • 5 Years + • Facilities Management • Undisclosed

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Job Description

The Facilities & Administration (F&A) Guest Service Executive supports the F&A Coordinator in ensuring smooth facilities operations, prioritizing employee experience. Responsibilities include greeting visitors, issuing badges, conducting safety briefings, handling feedback/complaints, managing visitor information, anticipating client needs, enhancing facility security, providing concierge services (including transportation arrangements), assisting with meeting room bookings, and supporting procurement. The role requires creating a welcoming environment for employees and guests, and maintaining high hospitality standards.

Must have:

5+ years hospitality/front office experience
Concierge service knowledge
High-level service standards
Visitor management expertise
Excellent communication skills

Overall objective

The F&A Guest service Executive supports the F&A Coordinator to drive smooth facilities operations at the site prioritizing the employee experience by front ending all the Guest services for both inhouse and visiting users

Responsibilities

Greet visitors/clients providing a courteous front office service reflecting the highest hospitality standards.
Host is notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host.
Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stakeholders.
Ensure safety briefing to the client/visitors.
Assisting with special needs for visitors with disabilities.
Handling client/visitors/Hosts feedbacks/complaints and communicate as per escalation matrix.
Create a comfortable, welcoming and hospitable experience for employees and their guests inside the office.
Managing up-to-date visitor information.
Anticipate client needs through observation to create high customer experiences.
Enhance safety and security of our client’s facility by management of visitor movement.
Deliver concierge service with local expertise and insider knowledge.
Manage transportations requests from visitors and employees.
Assist for suitable meeting room/venue bookings internally and externally.
Assist in the procurement from vendors and services as required.