IT Manager

To accomplish our goals, our team is seeking a dedicated and experienced IT Manager. In this role, as a full-time IT team member, you'll be presented a unique opportunity to contribute to the company's growth in terms of personnel and technological advancements.

What you’ll do:

Strategy: This role is responsible for developing, maintaining, and implementing processes and technologies that support and strengthen our IT infrastructure. It goes beyond day-to-day operations by leveraging established frameworks and regulatory standards to build a solid foundation for our overall business systems. As a managerial position, you will take the lead in shaping a mission and vision centered on scalability, while also offering direct, hands-on support to meet the organization's evolving needs.

Execution: This role will lead the delivery of scalable, secure, and efficient technology solutions that drive business performance. It is responsible for planning, implementing, and optimizing IT systems and processes, with a strong focus on automation and seamless integrations across platforms to maximize operational efficiency.

Key Responsibilities:

• Strategic Planning: Develop and execute IT strategies that align with the organization's objectives, anticipating future needs and technology trends.
• Infrastructure and Systems Management: Oversee the design, deployment, and maintenance of hardware, software, and network infrastructure to ensure reliability and scalability.
• System Integrations and Automation: Lead efforts to integrate internal systems and implement automation solutions that eliminate manual tasks and improve data flow across departments.
• Onboarding/Offboarding Optimization: Continue to streamline employee lifecycle processes by automating user provisioning, access control, and deactivation to enhance security and reduce administrative overhead.
• Solutions Implementation: Evaluate, upgrade, and deploy IT solutions that support evolving business requirements and enable productivity.
• Security and Compliance: Enforce robust security practices and ensure all IT operations comply with legal, regulatory, and industry standards.
• Monitoring & Preventive Maintenance: Implement proactive monitoring tools and schedules to detect issues early and maintain system health.
• Vendor and Asset Management: Manage relationships with third-party vendors, including contract negotiations, service quality, budgeting, and asset tracking.
• User Support and Troubleshooting: Provide timely and effective technical support, resolving issues to minimize downtime and maintain user satisfaction.

Collaboration: This role involves working closely with key departments across the organization to gather stakeholder requirements and define the scope of critical projects. Success in this position requires the ability to thrive in a fast-paced, rapidly changing environment driven by growth.

What we're looking for:

• A bachelor’s degree or equivalent hands-on experience in a relevant field.
• Deep expertise in IT systems, with at least 6 years of experience in IT support or IT management roles—preferably within start-up or mid-sized company environments.
• Strong practical skills in designing, configuring, and troubleshooting network topologies and a firm understanding of firewall management and security best practices.
• Experience managing Google Workspace, Mac devices, Okta,Kandji MDM, etc. 
• Working knowledge of cloud platforms such as AWS, GCP, or Azure; familiarity with DevOps or SecOps workflows.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
• Understanding of NIST cybersecurity controls and frameworks.
• Solid grasp of data privacy regulations and compliance requirements, including SOC 2 Type II.

What you can expect from us:

This is a hybrid position based in San Jose, California, with three days in the office.

The estimated annual base salary for this position is between $160,000 to $204,000.* 

At Coactive, cash salary is only one part of our total compensation package. Other benefits for this position include, but are not limited to:

• Equity grants
• 100% medical, dental, & vision coverage for you
• Medical, dental, & vision are partially covered for your dependents
• Flexible PTO
• Social events range from book clubs, happy hours, and hiking to board game nights and games of Mario Kart

Further, you can expect a supportive work environment from us. We build products, but we develop people. 

Join us in revolutionizing how businesses harness the power of machine learning to unlock the potential of unstructured data. If you're passionate about driving innovation, then we'd love to have you on board.

*Actual pay is dependent on an individual candidate’s professional background, experience, skills, and qualifications, as well as market demand and business demands. This pay range is subject to change and may be modified in the future. The salary, other compensation, and benefits information is accurate as of the date of this posting.

We embrace and celebrate the diversity of our employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.