Lead Cluster Technology Manager – City venues, MICO26 - Olympic and Paralympic Games

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You’ll Do:

We are seeking a highly experienced and qualified Lead Cluster Technology Manager, for the City venue clusters near Milan, Italy, with extensive experience in managing technology for large-scale events. The on-site technology management team will play a crucial role in the successful execution of the Official Hospitality Program for the Olympic and Paralympic Games in Milano-Cortina, Italy. This role will be responsible for recruiting, directing, managing, supervising, and coordinating all activities of the Onsite Technology Functional Area. This includes hiring technical and personnel to design, configure, and implement hardware and software systems, in addition to procurement of computer hardware/software operating systems. This position reports to the VP of Business Technology.

• Manage the technology and IT infrastructure for all events, including planning, implementation, and operations.
• Act as the main technical liaison between Milano Cortina 2026’s functional areas and our internal functional areas such as Venue Technology, Event Production, Security, Custom Groups, Program Management, and Workforce.
• Hire, cultivate and manage Radio, Inventory, Cluster, and Venue Technology managers to be the primary point of contact for our internal and external clients throughout the project lifecycle, ensuring timely communication and coordination of all necessary parties.
• Develop and manage a team of technology professionals to ensure all technology-related activities are performed effectively and efficiently for all on-site and off-site venues.
• Work closely with each Functional Area of the project to ensure each FA's technology needs are collected and presented to our corporate technology teams for assessment, procurement, allocation, and management in accordance with On Location's corporate technology standards and policies.
• Work with our corporate procurement and technology teams to identify vendors for equipment needs and negotiate contracts if necessary.
• Develop and maintain relationships with technology vendors and service providers to ensure timely delivery of technology solutions and services.
• Manage the overall budget for technology-related expenses and ensure that all expenditures are within budgetary constraints for the Hospitality Program of the Milano Cortina 2026 Olympic and Paralympic Games.
• Work with our Finance and Accounting teams to submit, track, and reconcile vendor expenses. 
• Ensure that all technology-related activities comply with EU regulatory requirements and industry standards.
• Develop and implement disaster recovery plans for all technology-related systems to ensure business continuity for all on-site and off-site venues during Games time.
• Identify and evaluate emerging technologies that can enhance the effectiveness and efficiency of technology-related activities.
• Assist in designing and managing On Location’s Technology Command Center, in coordination with the OL Hospitality Command Center and the OCOG’s Technology Operations Center.

You have these:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 10+ years of experience in technology management, project management, and/or business operations with a strong knowledge of current and emerging technologies, including networking, software, and hardware platforms, preferably in the ticketing, travel or hospitality industry.
• Experience working in a client-facing role, with the ability to build and maintain strong relationships with clients.
• Proven track record of managing technology infrastructure and delivering successful technology solutions for large-scale events.
• Strong problem-solving skills, with the ability to analyze complex problems and develop innovative solutions.
• Demonstrated ability to manage multiple projects simultaneously and prioritize budgeting, tasking, and prioritization for timely delivery.
• Strong leadership skills, with the ability to motivate and inspire team members to achieve common goals while working under pressure to meet deadlines of time-sensitive projects.
• Experience in recruiting and leading cross-functional teams and managing complex technology projects.
• Strong communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Fluency in verbal and written English is required, Italian is preferred.
• Experience working in a technology role in previous medium to large scale events such as World Cups, and/or Commonwealth, Euros, and Olympic Games.

We’d love if you also have these:

• Experience working in the ticketing, travel or hospitality industry is preferred, but not mandatory.

Location: This position is based in Milan, Italy.

Working Conditions: 

• Fixed Term Position – Location: Milan, Italy.
• Working days are: Monday - Friday
• Travel: Within the Milano, Verona, Cortina, Livigno, Bornio, Tesoro, Predozzo, and Anterselva. 

How we work: 

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week/in a remote capacity. We see immeasurable value internally and throughout the core of the businesses we support.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.