Manager Technical Accounts
Job Summary
Job Description
As a Manager of Technical Accounts, you will be responsible for providing comprehensive technical solutions to customers integrating with the CleverTap platform. This includes providing health checks, resolving issues, and driving product adoption by working with internal teams. You will partner with the Customer Success Team, manage customer relationships, assist with product integration, and resolve customer queries. The role involves participating in technical discussions to identify use cases and provide actionable insights to internal teams. You will also be responsible for documenting technical requirements, creating content, and estimating schedules.
Must have:
- 3-6 years of experience in Technical Support/Account Management
- Excellent written and verbal communication skills
- Experience with mobile and web development
Good to have:
- Experience in a customer-facing role in B2B SaaS
- Experience with web development
9 skills required
Job Details
About the Role:
-You will be responsible for providing complete technical solutions to the customers for CleverTap product integration with the customer's system.
-Health checks for all existing issues of their quota of customers
-Customer calls in order to understand and solve their problems and use cases-Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption
What will you do :
-Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts.
-Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
-Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
-Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
-Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
What are we looking for ?
Must Have:
- 3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role
- Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
-Work internally to drive teams in order to create workable solutions for the client
-Experience with mobile development - any of the following Android, iOS, React Native-Experience with web development
Good to Have:
-Experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies
-Experience with web development
Measures of Success:
-Platform audits and health checks
-Product adoption - breadth and depth
Why join us?
-Be a part of a global growth stage startup
-Work in a fast-paced, dynamic environment where your contribution matters
-You are passionate about technology and its impact on the high growth mobile technology space
-Innovate at scale, with learning opportunities
What is working at CleverTap like?
-Be a part of a global category creator - hyper growth B2B SaaS startup
-Work in a fast-paced, dynamic environment where your contribution matters
-Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
-Accountability and driving outcomes is the key to success
-Your career here is limited by you and nothing else-Teamwork trumps individual success
-You are passionate about experience technology and its impact on enabling growth
-Innovate at scale, with learning opportunities and having fun along the way!
About CleverTap
CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.
At the forefront of our innovation is Clever.ai, driving the next wave of AI-powered engagement. With Clever.ai, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.
Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta.
Join us in shaping the future of engagement.
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!
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