Operations Process Engineer

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need an Operations Process Engineer who is a skilled, data-driven professional to help develop and implement process strategies, while managing process resources and optimizing current processes. This role will develop processes that maintain a safe work environment, reduce defect injection, and improve efficiencies.  If you are analytical, action-oriented, and can clearly articulate actions among stakeholders to drive results in a fast-paced environment, this is the position for you.  We are the Process Architects. This is a full-time role and will work near the Cincinnati airport in Hebron, Kentucky.  The role is expected to travel up to 10% of the time. 

Frequently Asked Questions

What is a day in the life of an Operations Process Engineer?

• Deep dive operational opportunities to propose and implement simple, scalable, and effective solutions. 

• Analyze site performance against relevant business objectives, and establish actions to improve our operational excellence. 

• Work closely with other support teams, including Ops integration, Warehouse Ops, IT, RME and  Transportation.

• Design and deliver initiatives across the sites to improve Operational performance.  

• Engage with business stakeholders to document/build requirements, create functional specifications and generate process maps. 

• Design, develop, test, launch and improve processes for the global network.  

• Become a subject matter expert (SME) for quality across REACH Logistics  

What will I need to thrive in this role?

• 5+ years of experience in Warehouse Operations, Process Engineering, Production environments or Supply Chains

• Demonstrated experience in data analysis and interpretation, with a keen eye for detail and accuracy   

• Experience in successful people and stakeholder management. Must be able to influence others to take action

• Experience in Lean, Six Sigma and leading Kaizen events 

• Relevant experience working with excel, snowflake, and building basic queries in a professional environment

• Entrepreneurial mindset with a proactive approach to problem-solving and a strong drive to go above and beyond expectations.

What does high performance look like?

• Consistently drive improvements in process improvement and optimization directly impacting cost and the associate experience. 

• Efficiently automate manual processes to enhance efficiency and reduce touch points. 

• Deliver actionable insights through well-designed reports.  

• Proactively identify opportunities for process enhancements and innovation.  You are the architect of the process and can clearly define exceptions. 

What is the team like?

• As an Operations Process Engineer, you will collaborate closely with cross-functional teams, including data analysts, supply chain experts, tech and business leaders.  You will report to the Sr. Process Engineer and will have mentoring opportunities with the Director and VP of Operations.  This team is data-driven and results-oriented.  You will collaborate regularly with your team members to implement scalable solutions and optimize processes.  Ideas and input are encouraged from all members of the team. 

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team

• Video interview with a hiring manager

• Onsite interview with a panel of department leaders

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k) match

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.