Program Manager (IT) III

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Program Manager (IT) III for a global online marketplace platform, a dynamic, inclusive culture, championing innovation and global commerce while empowering individuals and creating unparalleled economic opportunities. 

You’ll join the Program Management team to optimize the Qualtrics platform, lead survey development, ensure data integrity and compliance, and collaborate across teams to enhance customer and employee experiences. This is a 7-12 months contract opportunity. The role is based in Austin, TX and is hybrid. 

Program Manager (IT) III Responsibilities:  

Experience Management (XM) Strategy & Enablement

• Support the delivery of XM programs and initiatives aligned with the company’s overall experience management strategy

• Champion best practices across teams to strengthen XM adoption and implementation

• Serve as an advocate for the voice-of-the-customer, ensuring alignment with broader company goals

• Design, implement, and enhance customer experience programs and surveys across new and existing listening posts

Qualtrics Platform Administration & Optimization

• Oversee the management and configuration of the Qualtrics platform, including user accounts, permissions, and system settings

• Implement new features and platform updates to maximize functionality and user experience

• Continuously optimize platform performance to meet evolving research and insights needs

Survey Development & Support

• Build advanced surveys, dashboards, and automation workflows using Qualtrics, tailored to strategic business objectives

• Provide hands-on technical support to internal teams, including logic configuration, advanced survey design, and automation

• Collaborate with stakeholders to align survey content with organizational priorities

• Train and guide users on Qualtrics best practices to ensure consistent, insight-driven use

Governance, Compliance & Security

• Define and enforce governance standards for survey design and data management

• Ensure full compliance with privacy and security requirements, including GDPR, HIPAA, and other relevant regulations

• Conduct regular audits of platform usage and data handling to mitigate risk and protect brand integrity

Issue Management & Vendor Coordination

• Act as the primary liaison with Qualtrics Support for technical troubleshooting, platform issues, and outages

• Submit well-documented support tickets, including screenshots, logs, and replication steps

• Engage in troubleshooting sessions with Qualtrics engineers to accelerate resolution timelines

Insights, Reporting & Continuous Improvement

• Monitor platform performance and identify trends to proactively resolve issues and implement improvements

• Provide regular updates to leadership and stakeholders on platform health, key metrics, and optimization opportunities
  
  

Program Manager (IT) III Qualifications:  

• Proven experience (5+ years) as an XM / VoC / Qualtrics Platform delivery role or in a similar role managing experience management tools. 

• Expertise in survey design, data governance, and regulatory compliance (e.g., GDPR, HIPAA). 

• Exhibit a strong bias for action, ensuring timely and efficient execution of tasks. 

• Possess deep expertise in building data visualization dashboards to effectively communicate insights and drive decision-making. 

• Strong analytical and problem-solving skills with an eye for detail. 

• Exceptional communication and collaboration skills to engage with diverse stakeholders, including technical teams and end-users. 

• Ability to manage multiple priorities in a fast-paced, innovative environment. 

• Familiarity with advanced Qualtrics features like API integrations, XM Directory, or custom dashboards is preferred. 

• Knowledge of analytics tools and techniques to derive actionable insights is preferred. 

• Experience in supporting large-scale survey initiatives within global organizations is preferred. 

• Certification in Qualtrics, XM, CCXP or related platforms is a plus. 
  
  

Perks & Benefits:  

• Medical, Dental, and Vision Insurance 

• Life Insurance 

• 401k Program 

• Commuter Benefit 

• eLearning 

• Education Reimbursement 

• Ongoing Training & Development 

*To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks. 

To learn more about this Program Manager (IT) III opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.  

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.