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Retail Store Manager

Wolwespruit, South Africa (On-site)

Retail Store Manager

1 Month ago • All levels • Operations

About the job

Summary

As Store Manager at Trek, you'll set the standard for customer service, employee performance, and overall store success. Daily responsibilities include store operations (opening, closing, cash handling), team communication, and managing profitability (P&L). You'll oversee sales, tracking metrics and setting goals, supporting the sales team with training and goal setting. You'll also maintain Trek's service standards, assist the Service Manager, and conduct staff training. You are ultimately accountable for all aspects of the store's daily operation. This role demands excellent management, energetic leadership, strong training skills, and a passion for exceeding expectations.

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Must have:

Excellent management skills
Run profitable business
Maintain Trek service standards
Team communication & training
Own transport

Perks:

Market-related salary
Rewarding commission structure
Retirement Annuity, Risk and Funeral cover
Fair, flexible and fun company culture
Access to Trek staff purchase plans

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A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

As Store Manager, you set your store’s standard in customer service, employee performance, and overall store success. You’ll lead the charge on your store’s day-to-day operations, help your staff eclipse Trek’s high customer service standards, and guide your team to frequent sales and service successes. You’ll be the one who’s ultimately accountable for all decisions relating to the day-to-day operation of your store.

Responsibilities:

General

Direct Responsible Individual for day-to-day operations
Store opening & morning huddles and end of day cash-up
Team communications & improving store culture
Run a profitable busieness and own your P&L

Sales

Direct Responsible Individual for global reporting structure and data metrics
Posts and update daily/weekly/monthly sales goals, results and KPI’s and communicate to team
Support sales team with measurable goals and training

Service

Maintain Trek service standards
Serve as a competent Service Advisor
Assist Service Manager in running a profitable service business

Training & Development

Ensure all staff maintain Trek University Guide Status
Host sales and service training through targeted role plays, observing customer interactions and more

Requirements