Senior Ambassador - Nintendo San Francisco Store

5 Months ago • 2-3 Years • Operations • $58,738 PA - $82,405 PA

Job Summary

Job Description

The Senior Ambassador at the Nintendo San Francisco store assists with daily operations, sales, inventory, and maintenance. Responsibilities include creating and updating displays, leading team training (onboarding, sales, POS, inventory), identifying solutions to improve service and operations, and performing Ambassador duties during peak hours. The role requires engaging with customers, providing product demonstrations, and resolving issues. This position involves supporting new product launches, events, and occasionally representing Nintendo at off-site events. Strong retail experience and game knowledge are crucial.
Must have:
  • 2-3 years retail experience
  • Sales floor operations expertise
  • Inventory control & cash handling
  • Team training & leadership skills
  • Excellent customer service
  • Problem-solving & initiative
Good to have:
  • Game knowledge
  • Display repair/maintenance
  • Event planning experience
Perks:
  • Semi-annual performance bonus
  • Comprehensive benefits (medical, dental, vision, 401k)
  • Paid time off

Job Details

About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

DESCRIPTION OF DUTIES:

  • Assists managers with day-to-day operations, sales floor operations, inventory control procedures, safety, and maintenance issues.
  • Creates, maintains and updates merchandise displays and assists with launch planning.
  • Actively supports the store's goals and fiscal priorities.
  • Leads training of new and existing team members including onboarding, sales floor operations, point of sale operations, and cycle count procedures.
  • Identifies, initiates, and leads solutions to improve service and operational effectiveness.
  • Identifies back of house opportunities and suggests solutions to improve productivity and efficiency.
  • As needed, performs the job duties of an Ambassador during peak traffic periods.
  • Proactively engages and assists customers by providing information, product demonstrations, and resolving customer issues.
  • Engages in consistent communication with others to strengthen teamwork, in addition to providing suggestions and feedback for continuous improvement while maintaining a positive attitude.
  • Assists in the execution of new product launches, events, contests, and/or promotions.
  • Occasionally represents Nintendo at off-site consumer events.

SUMMARY OF REQUIREMENTS:

  • Two to three years of related experience, preferably at a high volume retail or flagship location.
  • Ability and willingness to develop game knowledge and experience.
  • Ability to perform routine display repair/maintenance.
  • Accurate cash and inventory control experience.
  • Ability to adhere to attendance and punctuality guidelines.
  • High school diploma or equivalent

This position includes a base pay range of $28.29- $39.61 per hour, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


 
#LI-Onsite 

JOB DATE: October 11, 2024

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About The Company

Nintendo's mission is to put smiles on the faces of everyone we touch. We do so by creating new surprises for people across the world to enjoy together. We've forged our own path since 1889, when we began making hanafuda playing cards in Kyoto, Japan. Today, we’re fortunate to be able to share our characters, ideas and worlds through the medium of video games and the entertainment industry.


Nintendo of America, established in 1980 and based in Redmond, Washington, is a wholly owned subsidiary of Nintendo Co., Ltd. We are committed to delivering best-in-class products and services to our customers and to investing in the well-being of our employees as part of the global Nintendo family.


For more information about Nintendo please visit www.nintendo.com.

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