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Scheduling Coordinator

Scheduling Coordinator

2 Weeks ago • All levels

About the job

Summary_{By Outscal}

Granicus is looking for a Scheduling Coordinator to join their remote Costa Rica team. This entry-level role requires exceptional customer service, organization skills, strong attention to detail, and proficiency in Windows Operating Systems. The ideal candidate will have experience with live streaming and be available within the window of 10am to 6pm, with weekend on-call shifts. This position is perfect for those passionate about live streaming and eager to build a career in Govtech.

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Granicus' Swagit Productions team is hiring entry-level Scheduling Coordinator for our remote Costa Rica team. This is an exciting entry-level role that can turn your love of live streaming into a full-fledged career!

The Scheduling Coordinator will be courteous and patient on the phone, and will have had a history of demonstrated exceptional customer service experience. Excellent organization skills and strong attention to detail are critical. Must know how to navigate on the latest Windows Operating Systems.

What your impact will look like here:

Updating the client broadcast schedule with 100% accuracy.
Setting recordings and updating client documentation in proprietary company systems.
Processing a high volume of emails and phone calls throughout the duration of shifts.
Receiving client meeting agendas.
Communicating tasks that have been requested through email or phone to our Video Supervisors.
Processing of video files that relate to numerous government jurisdiction meetings that may include; Council, Planning and Zoning, Commissioner Court, School Board, State Boards, local city productions and many other types.

What is needed?

The Scheduling Coordinator will be courteous and patient on the phone, and will have had a history of demonstrated exceptional customer service experience. Excellent organization skills and strong attention to detail are critical. Must know how to navigate on the latest Windows Operating Systems.
Availability within the window of 10am to 6pm is preferred. Must be willing and flexible to work holidays if needed. This position covers rotating on-call shifts on weekends.
Pay is dependent upon qualifications. We reserve the right to promote and issue raises to any employee at any time, and will be based on work history, work reviews, internal job openings and company employee needs.
We expect all employees to arrive on-time to work and coordinate with co-workers, who may not be scheduled at the same time, if circumstances prevent an employee from being present as scheduled in advance.
Please provide a resume and cover letter. Include 3 or more references, including title and contact information, one of which must include your immediate past supervisor.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.