Senior BI Analyst

Role: Senior BI Analyst

Location: Kuala Lumpur, Malaysia

Job type: Full time, permanent
Working arrangement: Hybrid

This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week.

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

As a Senior BI Analyst, this is what you’ll be doing:

The Senior BI Analyst role for QS will analyse large volumes of complex data to produce insights that can improve business performance. They will help identify stakeholder requirements and develop insightful dashboards and reports to support business decisions and provide customer insights. Working collaboratively with global stakeholders the Senior BI Analyst will identify and adopt the best practices to solve complex problems in a data- driven manner and use strong analytical skills and business acumen to support leadership in influencing critical business decisions. The scope of this role will be diverse, from ad-hoc pieces of analysis, to ensuring timely regular reporting, enhancing existing reporting pipelines, and working on long-term strategic projects to enhance BI & Analytics. This role will be required to collaborate with internal stakeholders to understand their data requirements and analyse the outcome, as necessary.

Role responsibilities:

• Data analysis, using statistical techniques, identify, analyse, interpret trends, patterns in new and existing datasets to present insights.
• Guide and mentor the junior data analysts in the team.
• Be responsible defining standardised metrics, methodologies, and models to ensure consistency and accuracy across all analytical and reporting activities.
• Make recommendations about the methods and processes in which QS obtains and analyses data to improve accuracy and the efficiency of data processes.Collaborate with internal stakeholders to identify, prioritise and implement new data sources and analytical needs of the business.
• Compile reports and provide insights to internal stakeholders to measure and improve business performance.
• Specification and documentation of new reporting requirements.
• Benchmarking and trend analysis against performance targets.
• Write and execute SQL queries to extract and manipulate data for the purpose of analysis and reporting.
• Testing and documentation of data models.
• Check and verify data and analyses to ensure accurate reporting.
• Identify and resolve the root cause of data quality issues and develop solutions to improve data quality.
• Support cross-functional teams on day-to-day execution and support ad-hoc requests.
• Perform data operations activities such as matching, formatting and mapping data to ensure a global common data set.
• Promote 'Self-serve' analytics by mentoring internal stakeholders in the interpretation and use of analytical reports and models.
• Assist the Director of Business Intelligence with any other duties as required.

Key skills and experience:

• BS in Mathematics, Economics, Computer Science, Information Management or Statistics, or a closely related field or equivalent demonstrable experience.
• Strong experience working in Data/BI Analyst or Data Science role.
• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Strong experience in formatting, analysing and presenting data in Tableau, Power Bl or other BI reporting applications.
• Experience in mentoring a team of analysts
• Ability to write complex queries in SQL and model data from data processes.
• Experience in maintaining or conceptualising analytical models using R or Python.
• Technical expertise regarding data models, data mining and segmentation techniques.
• Experience of working within a RDMS and Data Warehouse environment.
• Highly developed critical thinking and problem-solving skills with an ability to conceptualise and think creatively.
• Experience of working in a small, high impact teams required to meet tight deadlines.
• Excellent communications skills -- both written and verbal, and the ability elicit reporting an and analytical requirements and to present difficult concepts into understandable terms to all levels of the organisation.
• Able to work autonomously and within a team including managing own workload.
• Proactive attitude with the ability to use initiative to identify potential issues and offer creative solutions.
• Knowledge of Agile and Waterfall methodologies.
• Excellent time management and organisational skills with and aptitude to work under pressure.
• Willingness to offer and discuss opinions whilst considering those of others in the team and the wider business.

Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

As standard you will have: 

• Competitive base salary  
• Access to an annual bonus scheme (for qualifying roles only) 
• 20 days annual leave, plus public holidays 
• Generous maternity and paternity leave  
• Access to an Employee Assistance Programme (EAP) and MiCare health 
• A vibrant social environment and multicultural and multinational culture 

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: 

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation  
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally 
• Access to a variety of diversity and inclusion initiatives and groups  
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event 
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips  
• Options to join our outstanding global Mentorship programme      
• Brand new breakout and relaxing spaces in office  

Like what you’ve heard? Great, apply now! 

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.  

Equal opportunities  

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.