Senior Technical Success Manager

Snyk, the leader in secure AI software development, empowers organizations to build fast and stay secure by unleashing developer productivity and reducing business risk. The company’s AI Trust Platform seamlessly integrates into developer and security workflows to accelerate secure software delivery in the AI Era. Snyk delivers trusted, actionable insights and automated remediation, enabling modern organizations to innovate without limits. Snyk is redefining secure AI-driven software delivery for over 4,500 customers worldwide today.

Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you’ll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.

Location: Within 90 minutes of London (UK) or Bucharest / Cluj (Romania) – remote role with occasional office attendance

Our Opportunity

Snyk is seeking a Senior Technical Success Manager (TSM) to help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You’ll assist customers in making change management decisions based on their goals, objectives, and data-driven analysis. As the technical point of contact, you will become the trusted product advisor for our customers, identifying strategies that unlock business value and expand product adoption, resulting in increased customer satisfaction and loyalty.

You’ll Spend Your Time:

• Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
• Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
• Designing and executing customized onboarding programs to help customers achieve their security program goals through the use of Snyk’s suite of products
• Mobilizing internal and external resources to remove barriers to adoption
• Advocating internally for the needs of your customers, working proactively with Sales, Product, Support, and other teams to identify expansion opportunities and mitigate risks
• Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

What You’ll Need:

• 5+ years of experience in a customer-facing role, engaging with customer executives, technologists, and/or partners to solve business problems with advanced technologies
• Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in EMEA
• The ability to demonstrate a working knowledge of Developer or Application Security tools (e.g., GitHub, Jira, Jenkins, VS Code, Docker, Kubernetes) and cloud environments
• Exceptional organization and time-management skills and the ability to effectively manage competing priorities
• Effective and influential communication skills with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
• The ability to thrive in a collaborative, fast-paced environment as part of a results-oriented team
  
  

We’d be Lucky if you:

• Have a developer background or any kind of experience with coding
• Have prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Have a history of problem solving and innovation developing technology programs and working across customer organizations
• Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience

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We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.