Job Description
- Excellent customer service skills
- Strong communication (English & Romanian)
- Adaptable to fast-paced environments
- Proficient in automotive repair knowledge
- Digital literacy and tech savviness
- Career development and training
- Competitive salary and benefits
- Tesla stock options or cash award
- Positive work atmosphere
At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As an Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
We Offer:
Career Development and Training: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training, and development opportunities (e.g., high-voltage training, management training)
Company Culture: Immerse yourself in our inspiring company culture, where innovation, teamwork, and passion are at the forefront
Innovative Projects and Technologies: You have the chance to work on groundbreaking projects and technologies that shape the future of the automotive industry and sustainable energy.
Benefits and Perks: You can expect a competitive salary and benefits package, which includes Tesla stock options or a cash award.
Engaged Team and Positive Work Atmosphere: Work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy.
- Provide Customer service: Provide the highest level of customer service throughout ownership experience across physical and digital platforms
- Tesla Ambassador: Confidently communicate with customers as a Tesla ambassador through digital channels, phone and face-to-face to provide scheduling/status updates, product education, Tesla App education and answer any questions using customer friendly language
- Support: Pull vehicle logs, accurately recording repair orders, interactions and data into our systems, supporting with invoicing and payment
- Customer Service: Partner closely with the workshop to guarantee we service our customers’ cars efficiently and seamlessly
- Tesla's mission: You are passionate about Tesla's mission and our products and have the desire to share this enthusiasm with others
- Adaptable: Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
- Good communicator: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- Solution-oriented: Possess an understanding of automotive techniques related to repair and servicing of vehicles
- Digitally savvy: ability to adopt and adapt quickly to new technology and systems
- Language skills: Able to communicate, read, and write effectively in the English language and Romanian
- Eligible: You have a valid driver's license
