Service Delivery Consultant

WHAT MAKES US, US  

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!  

At its foundation, SimCorp is guided by our values – caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. 

If you like what we’re saying, keep reading! 

WHY THIS ROLE IS IMPORTANT TO US | THE FUNCTION 

We are on the lookout for two new consultants to join our Service Delivery team at the SimCorp office in Pistoia. 

Service Delivery Consultants are skilled professionals who contribute to the growing support and maintenance of SimCorp clients, by providing best practices market solutions and deploying services related to the usage of SimCorp Dimension and beyond.  

As part of an International company, you will be in contact with Clients and experts from all over the world. You will be able to access an international network of people that can assist you grow professionally and personal. You will have the opportunity to work closely with your Team, share relevant thoughts and ideas and have a high Team spirit". Our consultants provide Front to Back solutions, Incident and Problem Management, Small changes or enhancements to current or future customer flows, increasing the automation level and (or) the end-user experience and satisfaction.  

We are always looking for innovative solutions to improve the service and to make it functional for customers. 

WHAT YOU WILL BE RESPONSIBLE FOR 

As a Service Delivery Consultant, you will:  

• Evaluate problems and issues which occur in SimCorp Dimension at internal or external clients to provide convincing and timely solutions  

• Co-operate closely with SimCorp colleagues and the SimCorp clients to prioritize and provide best-practice solutions 

• Advise and service our clients by providing best practice market solutions related to the usage of SimCorp Dimension in an optimal, future-oriented way  

• Implement additional functionality in SimCorp Dimension for existing customers also addressing issues in new areas of expertise to fulfil our clients’ demand for additional, value-adding functionality  

• Assess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements  

• Co-operate closely with other professionals within SimCorp to share knowledge and ensure efficient solutions for the clients  

• Contribute to knowledge transfer by conducting training or ad-hoc coaching and developing new training to ensure the clients use the software in an optimal way  

• Contribute to wider policy making including the development of practices, processes and procedures, and provide input to the strategic direction of the function  

• Work on the EMEA shift, with occasional weekend and public holiday duties. Extended hours may also be required at times 

WHAT WE VALUE 

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest. 

• Educational background in STEM or Finance 

• Know-how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows 

• Good methodical skills and attention to detail  

• Problem-solving skills and a solution-focused attitude  

• Proven record of delivering high client satisfaction  

• Ability to work well in a time-sensitive situation  

• Efficient communication and consulting skills 

• Team spirit and a desire to share your knowledge  

• Fluency in English, additional language abilities would be of advantage 

BENEFITS  

• Hybrid working model (2 days per week in the Pistoia office)    

• Health insurance and pension plan connected to labor agreement 

• 13th and 14th-month pay, plus annual performance bonus    

• Ticket restaurant (8,50 EUR per day) 

• Professional training and courses (starting from a 3-week SimCorp Dimension® Academy)       

• Possibility to develop your career in an international environment     

• Integration events and healt-related initiatives 

• Up to 20 remote workdays abroad per calendar year   

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country. 

NEXT STEP 

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.  

For any questions you are welcome to contact Hanna Brzózka, Lead Talent Acquisition Partner, at hanna.brzozka@simcorp.com. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.     

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. 

WHO WE ARE  

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. 

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. 

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. 

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