Sr Delivery Specialist

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

General description:

A Delivery Specialist is responsible for the Onboarding of new agency customers and performs training and technical support during their migration phase.  

Responsibilities

• Supports large conversion projects in Europe and Africa.

• Leads the onboarding of new agencies with low to medium complex setup needs.

• Supports scoping studies and scope revalidations.

• Supports all activities and task that will lead the customer to meet their target plan.

• Adopts all standards and processes specified in the playbooks for delivery from configuration to installation and testing and integration of all required products.

• Supports creation of new playbooks and training material.

• Plans the customer training with the client. Schedule training with Sabre’s trainers or conduct the training class (virtual or onsite). 

• Floorwalking: Provide support to agents during first days after go-live either virtually or onsite until client is running as BAU.

• Completes conversion evaluations. 

• Maintains a very close working relationship with customer’s Operations & IT counterparts.

• Seeks and obtains information about Customers’ technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc.

• Manages operational issue resolution.

• Defines metrics to measure Sabre’s product performance and influences teams within Sabre to ensure that Sabre product performs above parity.

• Manages customer perception by focusing the customer on the benefits of using and adopting Sabre technology.

• Manages customer’s Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.

• Facilitates customer’s escalation path to promote visibility and subsequent resolution of customer’s operational challenges.

• Manages an assigned customer portfolio.

Qualifications:

• Proven experience in travel industry, including E2E workflow & common operations knowledge. API knowledge is a plus.

• General understanding of Travel Industry infrastructure, technology direction, architecture and relationship between suppliers, developers and subscribers.

• Good knowledge of the Sabre GDS (other GDSs considered as a plus).

• Ability to connect with a variety of audiences at all levels within and outside Sabre.

• Strong verbal communication and listening skills internal and external.

• Creative individual with strong analytical and solution-oriented skills.

• Proficiency in creating and delivering formal training programs and presentations.

• Functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysis.

• Proven knowledge of Excel, Word, PowerPoint, MS Visio.

• General understanding and usability of computers and networks.

• Team player with experience of working with different cultures in a global environment.

Other Information:

• Languages: English fluent both written and verbal

• Additional European language would be a plus (Italian, Spanish, French and/or German)

• Travel required 25% of the time

• Position level: Senior

• Location: Athens