Support Engineer III

4 Days ago • 2-2 Years

About the job

Summary_{By Outscal}

Support Engineer III role requires 2+ years of experience in software development or technical support, troubleshooting, Unix, scripting in modern languages. Work on operational tasks, develop tools, and ensure service level agreements.

2+ years of software development, or 2+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages

Amazon Music Catalog’s vision is to be the most comprehensive and authoritative source of information about music and artists in the world. We build platforms and verticals that allow this vision to materialize. We use state of the art technologies and Machine Learning algorithms to enrich the catalog metadata in order to enable the magical experiences Amazon Music is known for on Alexa. It is still Day 1 for voice, and the catalog team is in the heart of making this experience better for customers.
The Amazon Music Catalog (AMC) team is responsible for persisting, computing, reconciling and vending Music rights and metadata to other teams and services across Amazon. We process hundreds of millions of updates per day and our services serve hundreds of thousands of requests every second to all Amazon Music Customers. Our services are used in every aspect of the customer experience from search and discovery to playback and voice requests. We own critical platforms that makes access to the Amazon Music Catalog highly available and accessible.

The AMC Support Engineering team provides production support for tier 1-3 services. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Some of the key job functions

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON

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About The Company

Amazon

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.