Support Manager

1 Month ago • All levels

Job Summary

Job Description

SOFTSWISS is seeking a Support Manager for their Game Aggregator team to support clients, maintain platform stability, and collaborate across teams, impacting the quality of services in the iGaming industry. The role involves processing client requests via Jira helpdesk, ensuring the performance of gaming infrastructure, interacting with associated departments and partner helpdesk systems, and working on a schedule of 2/2/3 or 5/2. The ideal candidate will have higher or incomplete higher/technical education, B2 level English, C1 level Russian, and experience with help desk systems.

Must have:

Process client requests in Jira helpdesk
Maintain gaming infrastructure performance
Interact with departments and partners
Work on a 2/2/3 or 5/2 schedule
Higher education is an advantage
B2 level English
C1 level Russian

Good to have:

Technical support experience (second line)

Perks:

Full-time remote work
Flexible working hours
Private insurance
Additional 1 day off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and professional events

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jira

Job Details

Overview:

SOFTSWISS continues to expand the team and is offering an exciting opportunity for a Support Manager to join our Game Aggregator team. In this role, you'll support clients, maintain platform stability, and collaborate across teams—making a direct impact on the quality of our services in the fast-growing iGaming industry.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Purpose of the Role:

You will support the smooth operation of the SOFTSWISS Game Aggregator by processing client requests, maintaining gaming infrastructure performance, and collaborating with internal teams and partners. This role ensures timely, high-quality technical support while contributing to continuous service excellence in a dynamic iGaming environment.

Key responsibilities:

Processing requests from clients in Jira helpdesk system
Performance maintenance of the gaming infrastructure
Interaction with associated departments and partners’ helpdesk systems
Working on a schedule 2/2/3 or 5/2

Required Experience:

Higher or incomplete higher education / technical education is an advantage
B2 level of English
C1 level of Russian
Work experience in support of help desk systems is desirable

Nice to have:

Technical support experience (the second line)

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.