Support Manager

4 Hours ago • All levels

Job Summary

Job Description

SOFTSWISS is seeking a Support Manager to join their expanding team. This role involves processing client requests through the Jira helpdesk system, maintaining the performance of gaming infrastructure, and interacting with associated departments and partners' helpdesk systems. The position requires working on a schedule of either 2/2/3 or 5/2. The successful candidate will be a true professional who aligns with SOFTSWISS's culture and values. The job involves providing support for the Softswiss Game Aggregator, a fast and cost-effective solution for managing casino gaming content. The company is an international iGaming software expert, known for creating industry trends and receiving numerous awards.

Must have:

Processing client requests in Jira helpdesk system
Maintaining gaming infrastructure performance
B2 level of English proficiency
C1 level of Russian proficiency

Good to have:

Technical support experience (the second line)

Perks:

Full-time work and flexible hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

jira

market-research

innovation

Job Details

Overview:

SOFTSWISS continues to expand the team and is looking for a Support Manager.
We need a true and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key responsibilities:

Processing requests from clients in Jira helpdesk system
Performance maintenance of the gaming infrastructure
Interaction with associated departments and partners’ helpdesk systems
Working on a schedule 2/2/3 or 5/2

Requirements:

Higher or incomplete higher education / technical education is an advantage
B2 level of English
C1 level of Russian
Work experience in support of help desk systems is desirable

Nice to have:

Technical support experience (the second line)

What we offer:

Full-time work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.