Support Specialist
Job Summary
Job Description
As a Support Specialist, you will be the primary point of contact for players, addressing their inquiries and resolving issues online. You'll need excellent written English (Upper-Intermediate level or higher) and a passion for mobile games, particularly those developed by our studio. Responsibilities include processing player requests, organizing the information received, and reporting issues to the development team. The ideal candidate possesses strong literacy skills and a genuine willingness to assist players. Additional language skills are a plus.
Must have:
- Upper-Intermediate English
- Passion for mobile games
- Excellent literacy skills
- Willingness to help players
- Process player requests
- Organize player information
- Report issues to development team
Good to have:
- Other language skills
1 skill required
Job Details
You are our person if you have:
- knowledge of written English at level not lower than Upper-Intermediate
- passion for mobile games and the games of the studio in particular
- excellent literacy skills
- willingness to help the players of the studio
Will come in handy:
- other language skills
Some points on tasks:
- processing players’ requests and help them to resolve issues online
- organizing information received from players
- reporting information on the issues that arise to the development team
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